Extended Local Delivery Manager

Accountable for end to end management of all Customer DSL and non-DSL orders terminating in Western &
Central European countries assigned from receipt of valid service request from Sales to

handover and/or billing.
- Coordinate provisioning for Hybrid Network projects and assess service orders and develop

implementation schedules to optimize resources and components scheduling.
- Perform Order Validation of assigned orders for administrative completeness and technical consistency including Pre-qualification / eligibility
- Validate service orders with Customers.
- Create Clarify cases for orders and log equipment details and technicians’ scope of work.
- Process work order for lines and required equipment (router, modem, cards, etc.)
- Place and track line orders with relevant local PTT and equipment with

third party vendors.
- Place and track orders for 3G Data SIM cards with relevant local GSM providers.
- Proactive tracking and monitoring of all equipment components until full delivery of ordered

Services.
- Establish Target Delivery Dates (TDD) based on performance guidelines
- Perform proactive Order Management to ensure the TDD is met on all orders
- Notify Billing entities when service is delivered and Ready For Billing (RFB)
- Initiate action to escalate or expedite provisioning issues, as required, to minimize delays in meeting customer committed delivery dates for service
- Monitor provisioning databases to ensure maintenance of accurate and updated progress information by provisioning entities, and directly
- SPOC for all queries, and the 1st level of escalation for all assigned order-related issues.
- Provide consolidated status and progress reports on all orders to the customer, M&S as pre
- determined by all order or project contacts.
- Organize and coordinate Customer Acceptance Tests if required.
- Confirm customer’s acceptance of service on OBS tools (Gold, SESAM).
- Revising TDD (Target Delivery Date) with appropriate justification.
- Declaring order RFS (Ready For Service) after completing service delivery.
- Management of Cessation orders.
- Raise Partial Billing as required.
- Managing LVO (Local Validation Order) rejection issues directly with STM (Service Tranisition Manager).
- Accountable for end to end management of all Customer DSL and non-DSL orders terminating in Western &
Central European countries assigned from receipt of valid service request from Sales to

handover and/or billing.
- Coordinate provisioning for Hybrid Network projects and assess service orders and develop

implementation schedules to optimize resources and components scheduling.
- Perform Order Validation of assigned orders for administrative completeness and technical consistency including Pre-qualification / eligibility
- Validate service orders with Customers.
- Create Clarify cases for orders and log equipment details and technicians’ scope of work.
- Process work order for lines and required equipment (router, modem, cards, etc.)
- Place and track line orders with relevant local PTT and equipment with

third party vendors.
- Place and track orders for 3G Data SIM cards with relevant local GSM providers.
- Proactive tracking and monitoring of all equipment components until full delivery of ordered

Services.
- Establish Target Delivery Dates (TDD) based on performance guidelines
- Perform proactive Order Management to ensure the TDD is met on all orders
- Notify Billing entities when service is delivered and Ready For Billing (RFB)
- Initiate action to escalate or expedite provisioning issues, as required, to minimize delays in meeting customer committed delivery dates for service
- Monitor provisioning databases to ensure maintenance of accurate and updated progress information by provisioning entities, and directly
- SPOC for all queries, and the 1st level of escalation for all assigned order-related issues.
- Provide consolidated status and progress reports on all orders to the customer, M&S as pre
- determined by all order or project contacts.
- Organize and coordinate Customer Acceptance Tests if required.
- Confirm customer’s acceptance of service on OBS tools (Gold, SESAM).
- Revising TDD (Target Delivery Date) with appropriate justification.
- Declaring order RFS (Ready For Service) after completing service delivery.
- Management of Cessation orders.
- Raise Partial Billing as required.
- Managing LVO (Local Validation Order) rejection issues directly with STM (Service Tranisition Manager).

**about you**:

- Good understanding of ATM, DSL and inter-networking technologies, TCP/IP, Layer 3 LT2P, SIA and Internet VPN.
- Excellent understanding of DSL hardware and the network topology.
- Good Understanding of the Customer Service Delivery organization and processes.
- Excellent knowledge of Orange Business Services DSL Product & Services portfolio &
implementation procedures.
- Excellent organizational and planning skills.
- Excellent communication and interpersonal skills
- Excellent cu