CRM Supervisor

2 days ago

th of October City, Egypt اورنچ مصر Full time

About the job CRM Supervisor

**Purpose of the job**

Siebel senior administrator, with in depth knowledge and experience of Siebel architecture, installation methodology and administration of Siebel Enterprise, servers, Gateways, Database and Clients.

**Duties and responsibilities**
- Responsible for managing and optimizing our CRM infrastructure ensuring the high availability 24/7.
- Manage Vendor through appropriate tickets and the follow ups.
- Participate in a 24x7x365 On-Call rotation with other team members.
- Report any issues to the direct manager with frequent updates.
- Generate reports and dashboards support decision makers and management.
- Provide technical support and assistance to end-users and other stakeholders as needed.

**Job specification**

**Education**
- Bachelor degree in Computer Science, Engineering, or related discipline with an IT focus is preferred.

**Experience**
- From 2-5 years of experience, 2 of which are relevant to experience in SIEBEL support & administration experience with 17+ Siebel versions (preferred 23+ versions)
- Strong understanding of the Siebel architecture (Browser, Web Server, App Server, DB Server, etc?).
- Thorough with Siebel Features, functionality, processes, and best practices across key modules.
- Responsible for managing and optimizing our CRM infrastructure.
- Siebel Tools Configuration: Business Objects, Business Component, Screens, Views, Applets.
- Ability to read and understand eScript, Siebel VB, Browser Script, etc..
- Solid technical Operating System experience with Linux and Unix.
- Experienced with Oracle SQL & PLSQL.

**Mandatory Skills**:

- Strong SQL & PL/SQL skills. P1
- Strong Linux & Unix skills (command & shell scripting).P1
- Skilled at Siebel administration, troubleshooting and deployments which includes:

- Siebel server and component Logs.
- Siebel gateway Zookeeper.
- AI (Application interface) logs.
- SMC tool.
- AI, Application server and Gateway profiles configuration.
- Administrate Siebel servers and components, events and parameters.
- Skilled using SRVRMGR utility.
- Siebel Migration (Incremental & Full).
- Aware of Siebel repository different objects definitions (Applets, BCs, Views, BOs, WFs..etc..).
- Strong problem-solving skills and a proactive approach to challenges.
- Excellent communication and interpersonal skills.
- Ability to work independently as well as in a team.
- Willingness to learn and take on new responsibilities.
- Technical troubleshooting and analytical skills.
- Time management and ability to multitask.
- Strong adaptability and ability to work in a fast-paced environment.

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