Investigation Associate with English

2 weeks ago

مصر, Egypt Souq.com for E-Commerce LLC Full time

Valid PWD ID (certificate of proof of disability), and for motor abilities a work fitting assessment result will be requested.
- High School Graduation Certificate
- Fresh graduate or maximum 1-year internship and/or volunteering experience
- Very good command in both spoken and written English (Common European Framework of Reference B1)
- Knowledge of MS Office; MS Outlook, and MS Excel

Are you curious by nature? Do you have a knack for fact-finding? Are you passionate about diving deep into details? Come join our team as an Investigation Associate

As an Investigation Associate, you will be regularly conducting segmented investigations to safeguard Amazon’s global customer base, profitability and brand while maintaining a high bar of customer experience. Your work is made meaningful by being able to create a safe and fair environment for buyers and sellers. The job entails sound judgment while keeping in mind that buyers, brand owners and selling partners are all our customers.

Our Mission is to strive to guarantee customers a delightful shopping journey on Amazon by safeguarding listings discoverability and guaranteeing that when customers do place an order, they can have a worry-free experience and receive authentic and safe products.

Flexibility with working hours and work on weekends and holidays as part of your normal 5-day shift is required.

Please let us know if you need any adjustments or accommodations to participate in the interview process.
- Completed Bachelor’s Degree in any discipline
- Previous experience in fields such as Investigations/Payments/Security or Banking domain
- Basic knowledge of E-commerce
- Ability to communicate complex issues clearly to both internal and external customers.
- Ability to work independently and make simple investigation decisions in a mostly guided platform
- Ability to logical case handling analyzing problems and problem-solving skills, including the ability to recognize non-obvious patterns
- Ability to maintain high levels of standards

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