Investigation Specialist en

7 days ago


مصر, Egypt Souq.com for E-Commerce LLC Full time

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce

Are you curious by nature? Do you have a knack for fact-finding? Are you passionate about diving deep into details? Come join our team as an Investigation Specialist

Amazon is looking for a sound-judgment individual to join us as an Investigation Specialist You will evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants fluent in English to support our global operations teams.

Our Mission is to strive to guarantee customers a delightful shopping journey on Amazon by safeguarding listings discoverability and guaranteeing that when customers do place an order, they can have a worry-free experience and receive authentic and safe products.

In this role, you will investigate suspicious activity and behavior that could pose a risk to the company and its customers. Using your excellent domain depth on the investigation’s lifecycle, you will be expected to take the appropriate actions on both micro and holistic investigations. By working with your peers, managers and support teams - you will be able to address both ambiguous investigations scenarios and situations that are not clearly defined in your SOPs. You will also be provided opportunities to calibrate with peers, formulate improvement ideas and make meaningful contributions to your team in the form of projects or ad hoc tasks. The job has specific and cascading performance goals which aim to keep you sharp and challenged. This role requires commitment to maintain data confidentiality and abidance towards Amazon and country specific security standards.

Flexibility with working hours and work on weekends and holidays as part of your normal 5-day shift.
Please let us know if you need any adjustments or accommodations to participate in the interview process.

Cairo, EGY
- Speak, write, and read fluently in English



  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    Completed Bachelor’s Degree in any discipline - 1-3 years of previous experience in a data-driven business environment. - Very good command in both spoken and written English (Common European Framework of Reference B2) - Knowledge of MS Office; MS Outlook, and MS Excel Are you curious by nature? Do you have a knack for fact-finding? Are you passionate...


  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    2+ years previous experience across Operations, Abuse/Payment Risk/Fraud investigations, etc. - Bachelor’s degree in any discipline - Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills - Proven operational, managerial, analytical and interpersonal skills - Knowledge on process improvement and quality measures - Strong...


  • مصر, Egypt Uber Full time

    **About the Role** *** As a Safety Investigations agent, you will work efficiently and effectively through our most critical incidents to drive top results in customer service, accuracy and timely case resolution. Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate...


  • مصر, Egypt Uber Full time

    **About Uber** Uber is a technology company that is changing the way the world thinks about transportation. We are building the technology that people use every day. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities...


  • مصر, Egypt Uber Full time

    **About the role**: Senior Safety Community Support Representatives are all about helping and supporting our users with critical incidents that happened on a trip or during a delivery. We help people resolve their issues and turn unhappy users into our strongest evangelists. **What You’ll Do**: - Work on critical safety incidents reported by riders and...


  • مصر, Egypt Uber Full time

    **About the Role**: You will work closely with our top internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate case resolution according to support logic for high severity incidents while balancing external customer service, communications, expectations and demands. **What you will do**: - Lead a high volume...

  • Sourcing Specialist

    5 days ago


    مصر, Egypt Kone Full time

    As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference._ - It's time to make a move. Join our flow._ KONE is looking for an energetic and...


  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    Basic qualifications 1 to 2 years of experience in Customer Service Experience with Microsoft Office, Outlook, Word and Excel Self-discipline, quick learning, diligence and proactivity Job summary The Delivery Station Liaison is an in-station customer service associate that enables real-time, hands-on investigation of where a package is and how Amazon can...


  • مصر, Egypt Haema Full time

    ¿Quieres unirte a un equipo internacional que trabaja para mejorar el futuro del sector de la salud? ¿Quieres mejorar la vida de millones de personas? Grifols es una compañía global del sector de la salud que, desde su fundación en Barcelona en 1909, trabaja para mejorar la salud y el bienestar de las personas en todo del mundo. Nuestras cuatro...


  • مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...