Manufacturing IT Operation Specialist

Monitors service delivery and health of the environment; Frequent contact with others outside the work group. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc. Holds themselves and others accountable for demonstrating GMs values and cultural behaviors. Models GM behaviors and creates a winning culture. Performs other related duties as assigned.

Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc

**Additional Job Description**
- Coordinating and performing work under general direction from their IT manager, in-line with GMIT policies and procedures
- incident process and follow-up
- Configure PC/printer mappings
- Provide initial troubleshooting of Internet connectivity issues
- Perform asset audits
- Build clients (GMOL/plant floor/wireless) per automated build script
- Support GM managed LAN and WAN network infrastructure hardware, Wireless Network and end device configuration & replacement
- Support the GM managed Supplier network
- Support VOIP and analog/mobile phone devices
- Configure a plant floor scanner, printer
- Audit Telecommunications Closets
- Swap switches with little guidance as needed
- Produce Cornerstone documentation and follow-up on compliance
- Power up/down infrastructure equipment

**Qualifications**:

- A bachelor's degree or graduating in Computer Science / Engineering or equivalent IT technical discipline in a technical college or institute
- MCSA, CCNA, ITIL certificate preferred. Microsoft Servers, VMWare certificate additional.
- Less than 3 years of IT work experience preferred. Newly/fresh graduates with equivalent training record hands-on/knowledge will be considered.
- In-depth technical knowledge or experience of networking systems including WAN, LAN, firewalls, wireless, cable management and network services
- Good technical knowledge or experience in server and infrastructure system including deploying, executing, testing, validating, OS updates and patches
- Demonstrate the end user service support - responding to requests and ongoing day-to-day support at the site level
- Demonstrate manufacturing plant and site operation support - performing process control, error proofing, quality, production monitoring, and asset management
- Cross-cultural resourcefulness ability engaging with multicultural and cross functional teams

**About GM**

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteeropportunities.