Solution Area Specialists

4 days ago

مصر, Egypt Microsoft Full time

In this exciting new role as a Sales Support Lead - Global Black Belt -, you will work within our Microsoft Commercial Solutions Support Services organization to sell high value support

to our strategic customers to accelerate their time to value from their Microsoft investment and deliver a more integrated and connected customer experience.

Support Services has a unique position within CSA as part of the newly formed Cross Solutions team it brings the benefits of Support to all Solution Areas whilst assisting customers in the implementation of right practices to maximize the benefit of their cloud journey.

You will build and maintain relationships with multiple stakeholders including: Support Sellers, Managers and Area leadership, influencing strategic account direction and acting as a trusted advisor todrive engagements with customers at CXO level as well as software developers and Modern Support IT specialists.

You will work with Core Account Teams on account planning, orchestrate our most complex support sales opportunities, help customers evaluate and purchase Unified Support, Enhanced Solutions and Proactive services offerings that will help them to exceed their requirements, remove roadblocks to deployment and drive partner and customer satisfaction.

The Support Global Black Belt (GBB), is responsible for the end to end support presales process for assigned strategic deals and accounts, shaping, scoping and proposing through deal orchestration to satisfy customer’s support requirements.

**Responsibilities**:

- Lead and challenge customers with clear strategic vision of Modern Support aligned to their strategic goals
- Drive senior customer and internal stakeholder conversations for Modern Support aligned to Microsoft’s customer solutions
- Contributing to Unified Support and Enhanced Solutions, Proactive services sales targets in your aligned territory by successfully winning complex support deals.
- Understanding, demonstrating and translating customer requirements for Modern Support into winning proposals
- Be the leader of a global virtual team, driving resource management, deal orchestration and execution
- Responsibility to drive the deal development process through various tools and processes from estimation to support contract setup.
- Being a key point of contact for escalation and approval management
- Responsibility in setting up engagements in internal systems (incl. setting up cost
- and bill rates, project start and end dates, project value etc.) and supporting a smooth sales to delivery handover
- Pipeline management in alignment with the relevant sales teams
- Thought leadership for continuous improvement in our tools, processes and offerings
- Account planning and business development = 15%
- Deal Preparation: = 50%
- Deal Approval = 20%
- Deal Closure = 15%Qualifications

The Support GBB role requires individuals that can collaborate effectively across geographically dispersed teams, have excellent client-facing skills, and are able to lead multiple complex opportunities simultaneously.

**Qualifications**:
As a senior professional, you will come with relevant experience in the following;
- Support sales/presales experience
- Unified and Modern Support knowledge
- Sales/presales orchestration and capture management experience
- Drive for Results
- Collaboration
- Influencing for Impact
- Adaptability
- Judgment
- Customer Focus

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

  • Innovation Solutions Engineer

    2 days ago

    مصر, Egypt Giza Systems EG Full time

    Responsible for identifying potential vendors and technologies that can be used to develop innovative solutions for the organization. - Work closely with internal stakeholders to ensure the proposed solutions meet their needs and requirements and provide technical support during the sales process. - Collaborate with the Innovation Solutions Architect and...

  • Area Manager

    1 week ago

    مصر, Egypt Mustafa Hashem Group Full time

    Ensure the delivery of exceptional operational and commercial standards throughout stores in the Area. To ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of Store Managers, whilst managing within agreed budgets. Demonstrable ability to communicate, present and influence key...

  • Disease Area Partner

    1 week ago

    مصر, Egypt Novartis Full time

    **Summary**: Location: Alexandria, Egypt #LI-Onsite About the Role: As an experienced sales professional, you will be responsible (directly or indirectly) for achieving sales targets and promoting the products to medical practitioners and allied healthcare professionals; for a specific account(s), product(s) or a given territory in a specialty area, bringing...

  • Modern Work Solution Specialist

    2 days ago

    مصر, Egypt Webhelp Full time

    **Location** - Cairo, Egypt**Language** - English*** **Description**: Why join us Are you passionate about Sales & Cloud Technology? Then come join our dynamic tech-savvy team in New Cairo for one of the most admired IT brands in the world. You will thrive on working in a global community that cares about your career development and well-being. In this...

  • Disease Area Partner

    2 weeks ago

    مصر, Egypt Novartis Full time

    393476BR **Disease Area Partner - ASCVD | Alexandria.**: Egypt **About the role** Location: Alexandria, Egypt #LI-Onsite About the Role: As an experienced sales professional, you will be responsible (directly or indirectly) for achieving sales targets and promoting the products to medical practitioners and allied healthcare professionals; for a specific...

  • Disease Area Partner

    1 week ago

    مصر, Egypt Novartis Full time

    **Summary**: Location: Sharkia, Egypt #LI-Onsite About the Role: As an experienced sales professional, you will be responsible (directly or indirectly) for achieving sales targets and promoting the products to medical practitioners and allied healthcare professionals; for a specific account(s), product(s) or a given territory in a specialty area, bringing...

  • Area Manager

    1 week ago

    مصر, Egypt Souq.com for E-Commerce elim co Intangible - G06 Full time

    1+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts Are you ready to champion outstanding...

  • Solution Advisor Senior Specialist

    4 days ago

    مصر, Egypt SAP Full time

    **We help the world run better** **EXPECTATIONS AND TASKS** This is a customer and partner facing role where you will support the SAP and Partner sales teams during the entire cycle of a Cloud deal. Following are the key tasks that this role will perform and the core tasks of a Cloud Architect Advisor: - Work with Partner Ecosystem Success and Enterprise...

  • Utilities Solutions Engineer

    2 days ago

    مصر, Egypt Giza Systems EG Full time

    Integrate technical knowledge and business understanding to create superior solutions for GIZA SYSTEMS and for customers. - Work on problems/projects of moderately complex scope. - Evaluate unique circumstances and makes recommendations. - Exercise independent judgment within defined practices and procedures to determine appropriate action. - Participate in...

  • Senior Disease Area Partner

    2 weeks ago

    مصر, Egypt Novartis Full time

    393477BR **Senior Disease Area Partner - ASCVD | Cairo**: Egypt **About the role** Location: Cairo, Egypt #LI-Onsite About the Role: As an experienced sales professional, you will be responsible (directly or indirectly) for achieving sales targets and promoting the products to medical practitioners and allied healthcare professionals; for a specific...