Senior Sales Account Manager

**Position Overview**: We are looking for a highly experienced and driven Senior Account Manager to join our team. The Senior Account Manager will play a crucial role in managing and nurturing key client relationships, driving business growth, and ensuring the delivery of exceptional service. This individual will be responsible for leading a portfolio of clients, guiding the account team, and collaborating with other departments to achieve client objectives and exceed expectations.
**Key Responsibilities**:
**Client Relationship Management**:
Build and maintain long-term, strategic relationships with key clients, acting as their primary point of contact.
Understand clients' needs, business goals, and challenges to provide tailored solutions.
Serve as an advocate for clients within the company to ensure customer satisfaction.
Regularly meet with clients to assess satisfaction, identify opportunities for growth, and resolve any issues.
**Account Strategy and Growth**:
Develop and implement account strategies to increase revenue, improve client retention, and identify new business opportunities.
Proactively identify cross-sell and upsell opportunities, aligning additional products or services to meet client needs.
Monitor account health and growth, ensuring targets and KPIs are met.
**Project Management**:
Oversee the successful execution of client projects, ensuring they are completed on time, within budget, and to the highest quality standards.
Collaborate with internal teams (sales, marketing, operations, etc.) to ensure seamless service delivery.
Address and resolve any operational or delivery issues that may arise.
**Team Leadership**:
Mentor and guide junior account managers and support staff, providing leadership and fostering a positive, productive team environment.
Ensure effective communication within the account team and between departments.
Provide training and support to junior team members to improve their performance and skills.
**Client Reporting & Analytics**:
Provide regular performance reports, including KPIs, revenue forecasts, and other relevant metrics.
Conduct client presentations and reviews to demonstrate the value of services/products and progress toward goals.
Analyze account data and market trends to inform strategic decisions and improve client satisfaction.
**Budget and Financial Management**:
Manage account budgets, ensuring profitability and cost control.
Negotiate contracts, pricing, and terms with clients, ensuring mutually beneficial agreements.
Ensure all invoicing and payments are processed efficiently and in a timely manner.
**Collaboration and Communication**:
Serve as a liaison between clients and internal teams, ensuring all parties are aligned on expectations and deliverables.
Contribute to strategic planning and decision-making to meet both client and company objectives.
Work closely with senior leadership to share client feedback and help shape company offerings.

**Qualifications**:
**Education**: Bachelor’s degree in Business, Marketing, or a related field (preferred).
**Experience**:
5+ years of experience in account management, customer success, or a similar client-facing role, ideally in a B2B environment.
Proven experience managing large or complex accounts, with a demonstrated ability to grow and retain clients.
Strong understanding of account management strategies, project management, and business development.
**Skills**:
Excellent communication, presentation, and negotiation skills.
Strong leadership abilities with experience managing or mentoring a team.
Strategic thinker with the ability to develop tailored solutions for clients.
Proficiency in CRM software, Microsoft Office Suite, and reporting tools.
Excellent time management and organizational skills, with the ability to manage multiple priorities.
**Personal Attributes**:
Results-driven, with a focus on exceeding client expectations and business targets.
Problem-solving mindset, with the ability to manage client challenges effectively.
High emotional intelligence and the ability to build rapport with diverse clients.
A proactive, can-do attitude, with a focus on continuous improvement.
**Salary**:
Competitive salary based on experience, with performance-based incentives.

**Benefits**:
Health insurance
Paid time off (PTO)
Career growth and development opportunities
Performance bonuses
**Why Join Us**: This is an exciting opportunity for an experienced Senior Account Manager looking to work in a dynamic and fast-paced environment, with opportunities to lead, influence, and drive business success. If you are passionate about building strong client relationships, delivering high-quality service, and leading a talented team, we encourage you to apply