Customer Success Specialist

2 weeks ago


مصر, Egypt Nagwa Full time

**Summary**

**Responsibilities**
- Providing product support service to customers, whether on-premises, over the phone, or on the Internet
- Developing and maintaining smooth and strong relationships with customers to increase loyalty and retention
- Addressing customer’s complaints, suggestions, and requests
- Providing customer training and education on company products and services, whether on-premises, over the phone, or on the Internet
- Following up on customers’ contract renewals
- Developing and implementing a well-planned customer onboarding program

**Qualifications and Work Experience**
- Bachelor’s degree in any field
- 1+ years of relevant experience
- Excellent command of English

**Behavioural Competencies**
- Excellent verbal, written, and interpersonal communication skills
- Customer service orientation
- Organizational skills
- Self-initiated and proactive behaviour
- High computer literacy and ability to learn new software

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