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Tms & Database Application Support Specialist (Translation & Localization)

2 weeks ago

Cairo, Egypt Jadeer Full time

Are you passionate about technology and ready to take your skills to the next level as part of a globally recognised leader in translation, localisation, and language technology? At **Future Group**, since1994, we have been at the forefront of innovative language solutions, serving clients in North & Latin America, Europe, Asia, and MEA. We’re expanding our team and seeking an enthusiastic professional to join us as a TMS & Database Application Support Specialist. Step into a pivotal role and help us shape the future of language technology

**Unlock Your Potential as a TMS & Database Application Support Specialist**:
At Future Group, we don’t just adapt to the future - we create it. As a global leader, we offer an inspiring work environment, opportunities for continuous learning, and the chance to work with advanced localisation technologies. Join a forward-thinking team and help deliver innovative database and translation management system (TMS) support to our worldwide clients and teams.

**What You Will Do in TMS & Database Application Support**:

- Deliver expert first and second-line support for our TMS and database platforms, troubleshooting issues efficiently and ensuring smooth daily operations.
- Act as the main point of contact for internal teams and clients seeking technical assistance with language technology, databases, and workflow automations.
- Monitor, maintain, and ensure the optimal performance, uptime, and security of our translation management systems and related databases.
- Collaborate cross-functionally with localisation, project management, and IT teams to resolve requests and improve our technology stack.
- Document incidents, solutions, and user guides to build a comprehensive technical knowledge base.
- Participate in system updates, releases, and the onboarding of new language technology solutions or enhancements.
- Proactively identify areas for process improvement and automation within our translation platforms and database systems.

**Essential Skills and Experience for TMS & Application Support Specialists**:

- +1 year of experience in the Technical Support field.
- Working knowledge of SQL and basic scripting or automation tools

- Previous experience using the AI tools.
- Excellent communication skills in English, with the ability to explain complex technical solutions to non-technical users.
- Exceptional troubleshooting, problem-solving, and multi-tasking abilities.
- Experience supporting end users in a service desk or technical support environment is highly desirable.
- Professional proficiency in any additional language is a plus but not required.
- Detail-oriented, proactive, and willing to learn new technology platforms.

**Why Grow Your Career with Future Group?**:

- Be part of a world-leading localisation and language technology company with a global reach.
- Collaborate with industry experts and innovative professionals in the language technology sector.
- Enjoy competitive compensation and benefits in a supportive international environment.
- Clear paths for career development and advancement in a rapidly evolving technology landscape.

**Application and Next Steps**:
If you’re energised by the prospect of supporting mission-critical translation management systems and databases for global clients, we want to hear from you. Make your mark in the exciting world of language technology at Future Group

**About Future Group**:
Established in1994, Future Group is a global powerhouse in translation, localisation, and technology-driven business solutions. We empower top brands to engage audiences worldwide with innovation, excellence, and a commitment to integrity and growth.