Junior Application Support Engineer

Are you driven by innovation, eager to support cutting-edge translation and localisation technologies, and ready to launch your technology career with a renowned leader? Future Group is searching for a committed Junior Application Support Engineer to join our global team, supporting industry-leading language platforms and translation management systems. Bring your passion for technology and help shape the future of multilingual communication

Start Your Technology Career in Application Support for Translation & Localisation

At Future Group, we empower the world's leading brands to communicate across borders. Joining us means working at the intersection of language, technology, and cultural connection. You'll collaborate with talented professionals and learn from the best in language technology solutions. Embark on a rewarding path in application support, focusing on translation management systems (TMS), localisation platforms, and AI-powered language tools.

Responsibilities: Junior Application Support Engineer – Translation Management & Localisation Systems

• Provide first-line technical support for translation management systems (TMS), localisation software, and related database applications to internal teams and global clients.
• Diagnose, troubleshoot, and resolve application issues and queries in a timely, customer-focused manner, ensuring optimal system performance and user satisfaction.
• Assist with system monitoring, maintenance, and regular health checks for critical localisation platforms and databases.
• Support onboarding, user access management, and software integrations across multiple platforms and tools.
• Collaborate closely with senior engineers, project management, and localisation teams to resolve incidents, escalate complex issues, and implement software updates.
• Document technical solutions, procedures, and best practices to enrich the application support knowledge base.
• Contribute ideas for process automation and continuous improvement within translation and localisation workflows.
• Stay up to date with the latest advancements in translation technologies and support best practices.

Key Skills & Experience for Junior Application Support – Translation & Localisation

• Technical curiosity and a demonstrated interest in translation management systems (TMS), localisation technologies, or SaaS platforms.
• Basic familiarity with SQL, databases, and troubleshooting software issues.
• Some experience in application support, IT helpdesk, or technical customer service is an advantage (internships and academic projects welcome).
• Strong communication skills in English, with the confidence to clarify technical information for non-technical users.
• Organised, detail-focused, and eager to learn and grow within a technology-driven environment.
• Ability to work both independently and collaboratively within a diverse, international team.
• Interest in automation, scripting, or working with AI-based language tools is a plus.
• Knowledge of an additional language or previous experience with TMS such as XTM, SDL Trados, or Memsource is a bonus, not a requirement.

Grow Your Future with Future Group – Benefits and Work Culture

• Join a multicultural team at one of the world's top translation and localisation technology companies.
• Access hands-on training, mentorship, and a clear pathway for career advancement within application support and beyond.
• Collaborate with inspiring colleagues and industry experts in an innovative environment.
• Enjoy competitive compensation, benefits, and opportunities to work on international projects.

How to Apply – Junior Application Support Engineer (Translation & Localisation) at Future Group

If you are motivated to develop your technology skills, support mission-critical translation and localisation systems, and join a purpose-driven global team, we want to hear from you. Help us connect the world through innovative language technology solutions.

Apply now and start your career with Future Group—where language and technology come together to shape the future.

About Future Group

Founded in1994, Future Group is a global leader in translation, localisation, and language-technology solutions. We deliver high-impact services to brands worldwide, dedicated to innovation, teamwork, and the highest standards of quality and integrity.

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