Technical Customer Support Specialist

18 hours ago

القاهرة, Egypt Parent ApS Full time

(Remote Work)

We are looking for a dedicated, resourceful, and friendly Technical Customer Support Specialist to join our team. We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn.

If this describes you, we invite you to grow your career in an innovative, fast-paced, and exciting company that is revolutionizing childcare management across the globe.

**Responsibilities**:

- Fully understand the current and future Parent system.
- Act as liaison between customers and the technical team.
- Increase interaction with current customers.- Create, manage, and follow up on customer tickets until they are resolved.
- Record all activities using our current CRM to enhance visibility.
- Follow the current internal customer success process and improve on it.

**Job Requirements**:

- Relevant Bachelor’s Degree.
- 2- 4 years experience in technical customer support.
- fluent in English.
- Excellent written and verbal communication skills.
- Strong organizational skills.
- To operate within the Canadian time zone.

**Job benefits**:

- Be a key part of an exciting international growth journey.
- Attractive USD salary.
- Remote job.
- Health insurance.
- Professional development.

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