Senior Talent Acquisition Manager Bilingual French/english

Who Are We?
CXAi is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands, and design customized solutions to complex customer challenges.

The Senior Talent Acquisition Manager is responsible for overseeing and leading the recruitment function, ensuring the hiring of top-tier talent to meet the organization's growth and strategic goals. Leading the Talent Acquisition team in multiple global locations ensuring a seamless hiring process across all regions. This role requires expertise in recruitment strategy, talent sourcing, team leadership, and partnership with business leaders to drive efficient and effective talent acquisition processes.

**Key Responsibilities: (include but not limited too)**
- **Strategic Recruitment Leadership**:

- Develop and implement comprehensive talent acquisition strategies aligned with the company’s growth plans and organizational objectives.
- Partner with senior leadership to understand workforce needs, define hiring priorities, and align recruiting strategies accordingly.
- Build and maintain strong relationships with hiring managers, HR business partners, and other stakeholders to ensure a seamless and successful recruitment process.
- **Team Leadership & Development**:

- Lead, mentor, and develop a team of recruiters, providing guidance, feedback, and support to optimize performance and professional growth.
- Foster a high-performing recruitment team by promoting collaboration, motivation, and accountability.
- **Talent Sourcing & Pipeline Management**:

- Oversee sourcing strategies, including direct outreach, talent mapping, and utilization of job boards, social media, and recruitment marketing.
- **Market Intelligence & Industry Trends**:

- Stay current on industry trends, compensation benchmarks, and recruitment best practices to enhance the talent acquisition process.

**Required Qualifications**:

- **Education**:

- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- **Experience**:

- 5+ years of experience in talent acquisition, including at least 2 years in a management role.
- Proven experience in full-cycle recruiting across various industries, with an emphasis on BPO Call Centre recruiting
- Experience managing and mentoring a team of recruiters to meet organizational hiring goals.
- **Skills & Knowledge**:

- Bilingual French/English is highly preferred
- In-depth knowledge of HR technologies, including Applicant Tracking Systems (ATS), HRIS systems, and recruitment tools.
- Excellent communication, negotiation, and interpersonal skills.
- Strong data-driven decision-making abilities, with experience in leveraging analytics to improve recruitment processes.
- Solid understanding of labor laws and regulations related to hiring and employment.
- **Attributes**:

- Strong leadership skills and the ability to build and motivate high-performing teams.
- Strategic thinker with the ability to execute efficiently.
- Highly organized, results-driven, and able to manage multiple priorities simultaneously.

**Work Environment**:

- This position will be onsite in Cairo and will require flexibility in schedule
- Occasional travel for recruiting events, conferences, and meetings may be required.

Pay: E£100,000.00 - E£120,000.00 per year

**Location**:

- Cairo (required)