Business Solutions Support Engineer

**About the role**: Mission / role purpose Solution Architect are experts in solutions and/or technology related to the value propositions offered by their Business Line. This enables them to have an expert dialogue with the Customer and with the account team supporting the Business Line and general sales growth. Key accountabilities Understand...

**About the role**: Provide a professional first technical point of contact for the customer Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs. Provide updates as needed to the customer in order to meet performance objectives. Ensure cases are allocated to the most appropriate ‘next...

**About the role**: Orange Cyberdefense; a leading European Managed Security Services Provider, supporting business globally, is the strategic entity of the Orange Group dedicated to digital security that puts today's most pressing cyber security challenges at the heart of its brand. Our mission is to build a more secure digital society. We support companies...

**About the role**: **Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level...

**About the role**: **Missions and responsibilities of the Cust. Sol. Architect** **Pre-sales Phase** - Supports and advises the project management team and the Client, and consults technical experts and engineering teams if needed - Can contribute to technical proposals in pre-sales phase (LoE, feasibility) - Has continuous knowledge of customer...

**About the role**: **Mission / role purpose** A billable professional who works with clients to develop quality communications solutions in order to solve / address a client’s business requirements. The process starts with the collection and analysis of all pertinent data essential to understanding a client’s requirements; the assessment. The role is...

**About the role**: **Job Purpose** Professional working experience in handover from pre-sales as well as Design, Build & Run phases of the platform life cycle **Handover Presales/Build phase** - Takes part to the internal handover kick off and customer kick off. - Ensures the validation of the technical information sent by the Solution Architect and...

**About the role**: OINIS est une entité dédiée à la mise en place de solutions réseaux internationales. La mission d’OINIS est de concevoir, planifier, déployer et exploiter les réseaux internationaux et longue distance (Backbone), ainsi que les infrastructures SI du groupe Orange. - Rejoindre OINIS, c’est rejoindre une équipe d’hommes et de...

**About the role**: **Job Purpose**: The Senior Tech Support Engineer is responsible for quality and overall skills enhancement of the team. **Key Activities & Deliverables**: - Acts as escalation level within the team - Create, validate, and update process documents and knowledge documents - Technical knowledge and overall skills enhancement - Coordinate...

**About the role**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...