Customer Solutions Architect

2 days ago

مصر, Egypt Orange Business Full time

**About the role**:
**Missions and responsibilities of the Cust. Sol. Architect**

**Pre-sales Phase**
- Supports and advises the project management team and the Client, and consults technical experts and engineering teams if needed
- Can contribute to technical proposals in pre-sales phase (LoE, feasibility)
- Has continuous knowledge of customer architecture and ecosystems
- Is the voice of operations for the design and the operational model

**Build Phase**
- Evaluates the technical risks at each step of the build phase and anticipates any potential impacts on the global solution, is responsible for the technical risk assessment and Management (TRAM).
- Is in charge of the correct engineering of the technical solutions deployed for one or several Clients
- Contributes to the detailed architecture (HLD & LLD) using the technical modules matching the Client’s needs
- Defines the best migration strategy based on technical and organizational constraints
- Is in charge of the final technical choices while keeping in mind internal build and run constraints
- Drives technical meetings with the Client, presents and convinces the Client of the technical choices made

**Run Phase**
- Provides technical support for major changes
- Can contribute when major incidents or crisis with design impact
- **Lifecycle technical authority**: to support operations and customer during crisis including with vendors. It also includes authority for upgrades and major releases.

**About you**:
**Skills**

At least 10/15 + years of experience in a technical expertise role

Multi-domain technical skills (at least 2 domains): Connectivity, unified com, security

English: fluent (spoken and written)

Strong interpersonal skills

Collaborative leadership

Strong presentation skills

Agility

Experience in handling crisis

Ability to argue, defend a point of view in front of customer and influence customer

**Coordinator / Leader**
- Facilitates the interactions between the different technical actors in the initial phases of the project (POC, prototype, pilot phase)
- Interfaces with all forces/BU: sales, build, run (project director, technical experts, run teams, presales architects, account and business managers )
- Is part of technical governance of his/her Clients and is integrated to the project team in charge of the deployment
- Coordinates the different entities/partners during the build phase

**Department**:
Global Delivery & Operations

L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous

**Contract**:
Regular

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