Social Media Specialist

Ideal Profile**The Big Picture**

DigiSay Group is a media tech company that started in 2010 focusing initially on creator services including content management and distribution. Today DigiSay acts as a media group with subsidiaries providing end to end services around the content life-cycle from inception to monetization. DigiSay aims to focus on the media sector from a technology, production, and venture building perspective.

**About MPN**

A Leading Multi-Platform Network in the MENA region that has diversified its portfolio of services to be specialized in the media sector and YouTube content management, but aiming for those services to be scalable and technology-based. MPN's objective is to become one of the biggest digital media companies in the EMEA region using technology and targeting the global market and making sure it's a great place to work for

**Main Responsibilities**

**Social Media Management**
- Manage and monitor all social activity across brand pages to ensure the highest level of engagement and brand representation.
- Consistency in publishing posts as per the planned content calendar.
- Engagement metrics (likes, shares, comments) on posts.
- Customer response time and satisfaction rate in community interactions.

**Content Creation and Creative Collaboration**
- Collaborate with graphic designers and video editors to create compelling content and campaign ideas in terms of:

- Volume and quality of content created.
- Audience engagement with content.
- Successful execution of collaborative projects with creative teams.

**Presentation and Audit Development**
- Complete and deliver scheduled presentations and social media audits.
- Maintain high standards of data accuracy in all presentations and audits.

**Analytics and Reporting**
- Deliver regular analytics reports for all social media activity, covering both paid and organic engagement in terms of:

- Accuracy and timeliness of reports.
- Insights and recommendations based on data analysis.
- Monthly performance improvements across social metrics (e.g., reach, engagement, conversions).

**Service Level Agreements (SLA)**
- Monitor compliance with deadlines and SLAs for assigned tickets.
- Manage ticket volume and ensure quality standards are met.

**Account Support and Event Assistance**
- ** Collaboration with Account Management**: Work closely with the account management team to understand and support the key objectives of each project, ensuring alignment with client expectations and goals.
- ** Live Event Support and Social Media Coverage**: Assist with live event logistics, including providing real-time social media coverage to enhance engagement and visibility, and ensure smooth execution of event-related activities.
- ** Collaboration with Digital and Production team**: Work closely with the digital unit and production team to understand and support the key objectives of each project.

**Work Arrangements**
- ** Shifts**: Two shifts per day (Morning, Night)
- ** Days Off**: 2 days per week
- ** Working Hours**: 8 hours per shift
- ** On-Site Work**: Hybrid**

**Ideal Profile**
- ** Education**Bachelor's degree in Marketing, Communications, Media, or a related field.
- ** Experience**3 years in managing social media.
- ** Programs**Have basic knowledge of Photoshop and Premiere.
- ** Linguistic Skills**English - Arabic