Customer Relationship Officer
18 hours ago
**JOB PURPOSE**
The Customer Relationship Officer is responsible for marketing and selling the bank’s products and services through direct and cross selling techniques while maintaining a high quality service. In addition to developing relationships with customers and ensuring that their profiles are up to date.
- **MAJOR RESPONSIBILITIES AND ACOUNTABILITIES**
- Develops sales action plan to market and sell the bank's products and services, in coordination with the branch manager
- Identifies and acquires quality NTB [New to bank] customers through the various selling techniques and activation of referrals
- Reviews and monitors daily activities related to sales and services to ensure highly efficient and effective results
- Plans for field work by conducting weekly meetings to schedule sales visits and review performance indicators constantly
- Submits related sales reports to Branch Manager provided with any required recommendations on a regular basis
- Coaches and advises subordinates on how to target and increase sales opportunities by providing the necessary guidance and support to promote sales and service driven culture
- Handles difficult or sensitive customer issues, requests and complaints and act to promptly address and resolve these issues in due time
- Monitors staff performance and provide improvement opportunities to enhance sales skills and product knowledge
- **JOB REQUIREMENTS**
- Minimum education- : Bachelor Degree in business administration or finance from a recognized university- Desired education- : N/A- Languages- : Fluent in Arabic and English (writing and speaking)- Ideal experience- : Minimum of 2 years of experience in Banking, preferred in customer service and sale
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