L1 Support Engineer

**About Taager**

Taager is the first B2B startup focused on social sellers
- Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection and customer service.

In 2019 we started as a team of 8 people, now we are over 350 employees across Egypt, KSA and the UAE. We serve more than 34K social e-commerce sellers from incredibly diverse backgrounds - from students earning a part-time income to highly ambitious digital marketing experts looking to become solo entrepreneurs. The sellers on our platform benefit from access to 2,500+ highly marketable products. Our people are driven by our mission and motivated by our desire to deliver the most seamless customer experience to the sellers on our platform. With a continuous focus on quality and execution, we are changing the social e-commerce landscape in the MENA region

**Our Mission**

Our mission is to empower anyone to start and scale their e-commerce business.

**Our Vision**

We envision a world where everyone has the opportunity to sell online, make a living and even get rich in an easy and low-risk environment. A world where the magic of technology becomes accessible to the most talented of Merchants.

**Why Taager?**

You'll be working with a diverse team based in different countries around the globe (15 different nationalities).

You will have the option to work remotely with flexible hours but you are always welcome to our vibrant, startup environment offices in Cairo, Dubai and Riyadh. Core working hours are between 11 am to 5 pm EET.

️ Unlimited vacations.

We offer a comprehensive compensation package (Salary + Stock Options + Biannual Salary Increases), as we believe our employees should be compensated fairly for their talent and capabilities.

You will be working alongside talented, caring, and ambitious individuals. We're very intentional about our selection process so that we hire people who can help us become a vibrant and healthy work environment for everyone.
- ️We offer a comprehensive medical insurance package.

**L1 Support Engineer**

If you're passionate about providing world-class support, we want to hear from you. Join our dynamic team and help shape the future of social e-commerce

**Role Responsibilities**:

- You will troubleshoot technical issues related to hardware, software, and network connectivity.
- You will provide excellent customer service by effectively communicating with end-users and escalating issues to L2 support when necessary.
- You will document all support requests and resolutions in the ticketing system
- You will continuously learn and stay up-to-date with the latest technology and industry trends
- You will assist in maintaining technical documentation and knowledgebase articles
- You will work closely with the QA team

**Must-Have**:

- High school diploma or equivalent required, Associate's degree or higher preferred
- 1-2 years of experience in technical support or related field
- Excellent communication skills, both verbal and written
- Excellent English skills
- Strong problem-solving and analytical skills
- Strong ability to understand business domains and processes
- Ability to work independently and as part of a team
- Strong experience with ticketing systems like JIRA

**Great to have**:

- Essential experience with database tools, both relational and non-relational
- Basic coding skills to be able to debug and resolve issues

In keeping with our beliefs and values, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Taager also strives to prevent other, subtler forms of inappropriate behavior (e.g. stereotyping) in our office.