Field Technician

1 week ago


مصر, Egypt Oracle Full time

Field Technician-220005ZK

**Applicants are required to read, write, and speak the following languages**: English

**Preferred Qualifications**

Responsible for providing on-site field system support focused on hardware installations and complex break/fix issues and escalations across Egypt and the wider North Africa region.

The role will involve approximately 50% travel and participation in a 24/7 on-call rota, so a level of flexibility is required.

Experience with SUN/Oracle hardware including customer facing installation work and support work

Some experience with Linux/Solaris required.

Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation. Works primarily at customer sites.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years relevant work experience. BS/BA preferred.

**Detailed Description and Job Requirements**

Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation. Works primarily at customer sites.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years relevant work experience. BS/BA preferred.

**Job**: Support
**Travel**: Yes, 50 % of the Time
**Location**: EG-EG,Egypt-Cairo

**Job Type**: Regular Employee Hire
**Organization**: Oracle



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