Senior Manager Business Operations

Overview:
**WELCOME TO SITA**:
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

**ABOUT THE ROLE & TEAM**:
The Business Operations Manager leads centralized functions under Professional Field Services. This role drives their strategic development, financials, and continuous adaptation and alignment to the strategic goals and values of the function and the wider corporate organization.

**WHAT YOU’LL DO**:
In this role you will build and run the centralized processes required to deliver a modern and digitalized Professional Field Services function for SITA.

**Key process will include**:

- Managing the dispatch of Field Engineers to completed planned activity
- Monitoring performance of the Field Service engineers and working with the regional Field Service managers to address any performance concerns.
- Overall process ownership for spares management, assets tracking and recycling activities
- Supporting the GEO-Presales teams by creating the standard Field Service offerings
- Management and tracking of overall Field Service capacity, demand forecasting and
- H&S stewardship, ensuring our engineers are equipped to operate in a safe manner.

**Leadership & Cultural Transformation**
- Proactively drive cultural and operational changes aligned with SGS and SITA objectives, fostering a culture of continuous improvement and innovation.
- Lead strategic roadmaps to align business goals with transformation initiatives.

**Operational Excellence & Standardization**
- Drive product standardization across GEO sales and centralized functions to ensure consistency and alignment with customer success objectives.
- Identify and integrate new technologies to improve efficiency, competitiveness, and service quality in CSO and PFS operations.
- Implement operational improvements, best practices, and change management strategies to enhance team efficiency and standardization.

**Strategic Resource Planning**
- Develop and maintain capacity and demand models to align resources with internal and external needs, ensuring efficiency and scalability.
- Oversee transformation project budgets, identifying opportunities for cost optimization and value maximization.

**Financial Oversight & Reporting**
- Deliver proactive financial counsel and overall financial management for GEO Organizations (PFS).
- Automate and provide regular management reports to senior leadership, ensuring transparency on transformation progress and operational performance.
- Track KPIs to measure productivity, identify optimization opportunities, and align teams with customer success goals.

**Cross-Functional Collaboration & Stakeholder Engagement**
- Build and maintain cross-functional relationships with GEOs and stakeholders to deliver customer value and continuous service improvement.
- Support related bids by providing strategic input and aligning with transformation initiatives.

**Training & Knowledge Enhancement**
- Develop and implement training programs to boost skills and knowledge within central teams.
- Ensure centralized functions maintain up-to-date knowledge of SITA products and services to effectively manage internal and external customer relationships.

Qualifications:
**ABOUT YOUR SKILLS***:

- Bachelor’s degree in business administration, Operations Management, or a related field (required).
- Master’s degree (MBA or similar) is a plus.
- 8- 10+ years in operations management, transformation leadership, or strategic planning roles.
- Proven experience leading cultural and operational transformations in global organizations.
- Expertise in financial management, process standardization, and resource optimization.

**Technical Skills**:

- Data Analytics
- Knowledge of Products / Services
- ServiceNow Administration
- Field Service Management Tools
- Customer Relationship Management Tools
- Automation & AI

**Functional Skills**:

- Leadership & Talent Development
- Strategic Planning
- Problem Solving
- Communication
- Change Management
- Influence & Negotiation
- Stakeholder Management
- Performance Measurement
- Innovation
- ITILFinancial Management

Please Note that Extensive Travelling will be required in this position - up to 50%.

**WHAT WE OFFER**:
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find o