Senior Account Manager

13 hours ago

القاهرة, Egypt DigiSay Full time

**The Big Picture**:
**DigiSay is a leading MPN (Multi-Platform Network) in the MENA region that has diversified its portfolio of services to be specialized in the media sector but aiming for those services to be scalable and technology-based. DigiSay's objective is to become one of the biggest digital media companies in the EMEA region using technology, targeting the global market, and making sure it's a great place to work for.**:
**About The Role**:
**The Senior Account Manager will be responsible for overseeing a portfolio of key clients, fostering existing client relationships, and driving new business opportunities. This role offers a fast-paced, diverse, and stimulating environment suited for individuals who are innovative, driven, and enthusiastic about digital marketing.**:
**Responsibilities**:

- **serve as the primary point of contact and communication bridge between clients, ensuring their needs are promptly and effectively addressed.**:

- ** Cultivate and maintain long-term, trust-based relationships with clients to promote loyalty and satisfaction.**:

- ** Skillfully negotiate contracts and agreements to achieve mutually beneficial outcomes.**:

- ** Proactively and professionally handle client concerns and inquiries in a timely manner.**:

- ** Prepare detailed account, performance and revenue reports that showcase key performance metrics and provide actionable insights.**:

- ** Identify growth opportunities within client accounts and collaborate with internal teams to drive sales.**:

- ** Develop innovative strategies to strengthen client relationships and increase revenue while delivering exceptional value.**:

- ** Ensure timely resolution of critical issues to facilitate effective escalation management.**:
**Requirements**:

- **A degree from a university in the fields of Marketing, Mass Communication, Business or another related area.**:

- ** At least seven years of proven experience in Account Management within the digital media industry.**:

- ** Deep understanding of online marketing tools, trends, and social media platforms.**:

- ** Excellent communication and problem-solving skills with close attention to detail.**:

- ** Fluent in both spoken and written English as well as Arabic.**:

- ** Ability to customize solutions according to client's specific needs and goals.**:

- ** Ability to handle multiple tasks at once and manage various projects without making mistakes.**:

- ** Strong negotiation capabilities complemented by analytical abilities that can lead to successful results.**:

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