Customer Support/call Center Agent

1 day ago

مصر, Egypt SamTech Middle East Full time

**Job Summary**:
Customer Support Agent is responsible for clients
_I _after sales technical support. He is responsible to ensure the proper functioning of all vehicles’ tracking systems by keeping continuous contact with the customers.

**Responsibilities**:

- Checking and ensuring the units proper functionality on daily basis.
- Reporting to the customers if any faulty unit is found.
- Coordinating with the customers about the vehicles’ availability.
- Liaising between the customer vehicles’ availability and the technicians’ schedules.
- Arranging the schedules for the units Maintenance / Removals / Installations / Transfer.
- Managing the units’ assignment / deactivation on the system.
- Ensuring the unit is reporting properly in case any new installation or unit transfer.
- Reporting to the customer the work done report immediately after any activity done by the technician
- Troubleshoot the software issues reported by the customers.
- Reporting to the software developers any related issues that cannot be solved by the customer support agent.
- Troubleshoot the units in case any related issue.
- Performing the training sessions to the existing or the new customers.
- Preparing a daily / weekly / Monthly report based on the work requirements and the tasks assignment.
- Calling customers on daily basis for quality assurance.
- Any other work-related task that may arise as per the HoD instructions.

**Skills Required**:

- Excellent communication skills both verbal & written.
- Should have excellent interpersonal skills and ability to organize day to day operational activities.
- Demonstrated proficiency with Microsoft Windows and Microsoft Office.
- Able to learn new technologies quickly. Demonstrated willingness to keep technical skills and knowledge up to date.
- Excellent organizational skills and ability to adapt easily.
- Ability to prioritize and work around deadlines.
- Ability to remain professional, confident and patient at all times.
- Must be a team player, able to work effectively and contribute value with limited direction
- Strong dedication to customer service.

**Minimum Educational Qualification**: Bachelor’s degree in Electronics

**Minimum Experience**: 02-03 Years

  • Call Center Agent

    1 week ago

    مصر, Egypt Go Partners Full time

    **Your opportunity to join the Banking sector** One of the most popular **Banks** in Egypt is hiring Call Center Agents. **Requirements**: - Graduates from governmental universities. - 0-3 years experience in call center - Cairo & Giza resendients. Details: - Fresh graduates:4.7k+1k kpis. - Experience 1year:5.7k+1k kpis. - VIP customers:6.2k +1k kpis. -...

  • Call Center Agent

    2 weeks ago

    مصر, Egypt I Properties Egypt Full time

    Real Estate Company is hiring Call center Agent (outbound calls): 1 years of experience Very good command of English Excellent communication skills Company located in New Cairo Ability to Commute: - New Cairo (required) Ability to Relocate: - New Cairo: Relocate before starting work (required)

  • Call Center Agent

    1 day ago

    مصر, Egypt Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Call Center Agents

    7 days ago

    مصر, Egypt LEO Trading Agency Full time

    **Role Description**: This is a full-time on-site role for a Call Center Representative located in our 6th of October office. The Call Center Representative will be responsible for answering phone calls from customers, assisting with inquiries, resolving complaints or issues, and ensuring customer satisfaction. They will also need to maintain accurate call...

  • Call Center Agent

    5 days ago

    مصر, Egypt Mountain View Full time

    Handle inbound and outbound calls from potential clients and provide exceptional customer service. - Assist customers with inquiries, provide information about our services, and address any concerns they may have. - Maintain accurate records of interactions and update the customer database. - Collaborate with team members to ensure customer satisfaction and...

  • Call Center

    1 day ago

    مصر, Egypt Teleperformance Full time

    _**As you excel in your role, you'll have the chance to take on new challenges and climb the career ladder within our company!**_ - We're hiring English Call Center Agents for a _**new launching account**_! (Back office)_ - **Requirements**:_ - Fluency in English is a MUST_ - Required English level: B1 & B1+_ - Experience: At least 3 months _ - Graduates...

  • Call Center Agent

    7 days ago

    مصر, Egypt Xceed Full time

    #Call center Grads only B1 in English is amust Transportation provided door to door after 8 pm Last shift for girls 2 AM Smart, village 6 October For more details kindly contact me on whatsapp and mention your full name and number on 01000806906

  • Call Center Agent

    1 week ago

    مصر, Egypt WEmng Full time

    Researching required information using available resources.Company Activity**:Franchise Marketing** Address**:146 Tourism Area No. (6)** Job Location**:6thof October** Job Title**:Call center Advisor** Type of Employment**:Permanent** Experience**:1-3 years** English Level**:Excellent - Fluent** **Responsibilities**: - Answering phones from customers...

  • Call Center Manager

    1 day ago

    مصر, Egypt Nexfit Full time

    About the job We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven...

  • Call Center Agent

    5 days ago

    مصر, Egypt Group of medical services Full time

    English Call Center without Rush ▪︎ Location: Maadi ▪︎ 8 Working Hours. ▪︎ Rotational Shifts 24/7. ▪︎ Salary : 7k Net + Bonus + Social & Medical Insurance. 》English Level : very good up to Excellent 》Graduates Only. **Salary**: E£7,000.00 per month Ability to commute/relocate: - Maadi: Reliably commute or planning to relocate...