Call Center Agent

1 week ago

مصر, Egypt WEmng Full time

Researching required information using available resources.Company Activity**:Franchise Marketing**

Address**:146 Tourism Area No. (6)**

Job Location**:6thof October**

Job Title**:Call center Advisor**

Type of Employment**:Permanent**

Experience**:1-3 years**

English Level**:Excellent - Fluent**

**Responsibilities**:

- Answering phones from customers professionally and responding to customer inquiries and handling complaints.
- Researching required information using available resources.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high.
- Routing inbound calls to the appropriate resources whenever needed.
- Following up on complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
**Salary**: 5K net + Bonus every 3 months
**Shifts**: Rotational Max shift 9 PM

**Job Types**: Full-time, Permanent

**Salary**: E£3,000.00 - E£5,000.00 per month

Application Question(s):

- What is your English Level (Good, V.Good, Excellent, Fluent)
- How many years of experience do you have in call center?
- How old are you?
- Is 5K net a suitable salary for you?

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