Call Center Agent

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**

Responsible for answering customer calls, listening to their concerns, and solving problems. In charge of handling both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.

**What you will do**
- Manage inbound and outbound calls in a timely manner.
- Register customer requests on the system, record customers' data and coordinate with other divisions in that regard.
- Provide quality, efficient, and non-judgmental telephone customer service to internal and external customers.
- Escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
- Conduct satisfaction surveys through customer calls.
- Prepare a report on call center activities.

**Required Skills to be Successful**

Hard work
Communication
Teamwork

**About the Team**

The Call Center team is a group of highly motivated, collaborative, and fun, professionals across Egypt, looking for a member to add to the department.

**What equips you for the role**
- 2-4 years of experience in customer service.
- Excellent user of CRM Systems, Excel, and MS Office.
- Excellent communication, presentation, and problem-solving skills.
- Customer orientation and ability to adapt/respond to different types of characters.
- Good command of the English language.
- Team player.
- Males only.

**About Al-Futtaim Group Real Estate**
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.