Customer Support Specialist

2 weeks ago


مصر, Egypt Profolio Consulting Full time

Job description:

- Registration of software, including accurate verification of client data through Salesforce CRM and supporting documents
- Remote Installation of software using ConnectWise, standalone installations as well as networked offices
- Troubleshoot client issues, including software, hardware, and network-related inquiries
- Use company online knowledge base to resolve client issues before escalating to management.
- Maintains Salesforce CRM database by entering notes in clients' files on every call and proper use of cases
- Maintains client confidence and protects operations by keeping information confidential.
- Ability to work extended hours during tax season, December, January, February, and March, along with reduced hours during off-season, June, July, and August
- Introducing our four software to Sigma's new leads during the offseason.
- Working Hours and Days-off:

- January and February: 12 hours per day with no days off.
- March: 10 hours per day with one day off.
- April 8 hours per day with one day off
- May 6 hours per day with two days off.
- June, July, and August are only 4 hours per day with two days off.
- September 6 hours per day with two days off.
- October 8 hours per day with two days off.
- November 9 hours per day with two days off
- December 10 hours per day with two days off.
- Job Requirements
- Fluent in English is a MUST ( Native or Native-like ONLY
- PLEASE DON'T APPLY IF NOT*)
- Collage Graduate
- Multi-tasker
- Flexible with the working hours
- Good communication skills

**Salary**: From E£7,200.00 per month

Application Question(s):

- What's your expected salary?
- Please note that this position requires from EXCELLENT to NATIVE-LIKE English level.

**Education**:

- Bachelor's (preferred)



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