Industry Leader

**Role**

**Client Relationship Management**
- Understand the clients’ business and risk management needs and look for solutions to deliver those needs through the provision of ongoing service
- Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people
- Draw on expertise within specialist technical teams within the BU and across the Group for clients as required
- Liaise with clients and build strong relationships
- Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients
- Grow existing portfolio by identifying new new, and/or existing opportunities

**Business Development**
- Responsibility for supporting the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients
- Develop and maintain a pipeline of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining Willis Towers Watson CRM database in order to create and convert sales opportunities
- Respond quickly and accurately to new business introductions
- Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities
- Develop and maintain knowledge of relevant products and services offered by Willis Towers Watson.

**Placement Management**
- Work closely and maintain working relationships with key market contacts (and the Broking Team) as required
- Ensure transparency of agency and other commitments made to carriers and clients
- Assist with loading of data into the relevant Willis Towers Watson Systems
- Check policies, market presentations and client documentation as appropriate
- Assist with and design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition

**Operational and Service Delivery**
- Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards
- Support the BU in accurate budgeting, forecasting and tracking of revenue
- Deliver high levels of client service in line with standard operating procedures
- Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
- Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels - Development of service plans that define the engagement and timing of engagement with the client
- Manage KPIs/SLAs to ensure targets are met
- Ensure adherence to Group policies, procedures and all regulatory requirements
- Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place

**Requirements**:

- Preferably educated to degree level or relevant industry experience

**Skills**
- Proven track record of delivering high levels of client service - Strong practical knowledge of account development and appropriate tools to achieve this aim
- Experienced knowledge of insurance markets globally in order to deal effectively with client and Willis Towers Watson needs
- Knowledge of Willis Towers Watson products and services
- Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
- Ability to represent the practice and Willis Towers Watson with integrity and credibility
- Strong communication, negotiation and influencing skills
- Experience of working with and adhering to processes and systems to support client service delivery

**WTW is an equal opportunity employer