Store IT Operations Leader

1 week ago


مصر, Egypt Centro CDX Full time

**Centro CDX** is a multinational technology-driven business process outsourcing company that aims to become the one-stop-shop business partner of choice.

**Requirements**:

- IT service management as a Help desk leader/manager in the retail industry
- Hands-on experience with help desk and remote-control software
- Solid technical background with an ability to give instructions to a non-technical audience.
- ITIL Accreditation business & service operational management (**ITIL Specialist Create Deliver & Support)**:

- Ability to develop and enhance the service desk processes.
- Ability to create KPIs and manage the SLA.
- Proven experience in well knows ticketing platforms.

**Benefits**

**Job Requirements**:

- Bachelor's degree in computer science or Bachelor Information Technology or similar study.
- Good communication skills.
- Excellent written and verbal communication skills.
- Commitment.
- Team management skills People-oriented.
- Manage by objectives.
- Capacity monitoring and planning.


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