Social Media Listening Associate

5 days ago


مصر, Egypt Nestle Full time

**Position Snapshot**:
Location: Cairo, Egypt

Company: Nestlé Business Services

Full-time

**Position Summary**:
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future

**A day in the life of...**:

- Listen and tag all posts or comments showing on the defined social media assets
- Route or escalate posts or comments based on criteria to the relevant Experts
- Answer to Consumer posts or comments according to pre-defined rules
- Consolidate business metrics, improve Knowledge Base by suggesting Questions/Answer to the Experts
- Handle online conversations received to brands different digital assets/platforms (FB, Twitter, YouTube, Instagram..etc.)

**What will make you successful**:

- Have 0~1 years of experience.
- Fluent in English
- Flexible with rotational shifts
- Strong Communication skills
- Strong Analytical Skills
- Ability to work in a challenging environment

**Benefits**:



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