Sales Support Assistant

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,800 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

As a Sales Support Assistant

Based in Egypt, Heliopolis Office and reporting to the Senior Accounts Manager, you will an opportunity to:
Interact and Develop professional relations with customers
Understand / Meeting customer expectations
Coordination at multiple department levels
Support Senior Accounts manager in commercial activities

You will interact with customers and Key Account Managers from the development phase, to submissions to receipt and release of orders to arrival at customer warehouse. You are also expected to follow up at several stages of pricing, production till dispatch and arrival. Follow up with customer care in production sites on commercial invoices and documentation and answer different queries that the customer or Key Account Managers may have.

**Main responsibilities include**:
**Development and Projects support**:
Support Sales in the briefing documentation system and follow up with development team in submissions and their delivery.
Support sales in price quotations and documentations needed for submissions and invoicing.
Monitor pending projects

**Pricing, Order processing & A/R support**:
Communicate with customer service colleagues in Givaudan affiliates and factories to secure smooth order processing and after sales support. Ensure updating orders file and communicating with clients.
Provide customers/representatives with all kind of required information (Legality, prices, lead-times, technical, market information)
Respond promptly to customer inquiries, handle and resolve customer complaints
Follow up with clients and sales on Accounts receivables and coordinating with credit management.
Maintain pricelists and price system

**Administrative and Sales support**:
Work with commercial tools and systems
Assist Manager in all kind of administrative work (reports, correspondence, customer database maintenance, statistics)

**Your professional profile includes**:
Bachelor's degree in Business or relevant
Min. 3 years of experience and maximum of 5
Preference experience in logistics sales support / Logistics / CRM
Fluent in English (written and spoken)

**Customer Focus**: Sense of good customer service

**Your Benefits will be**: Pension plan, Medical Insurance (Family coverage), Life insurance, Annual Bonus.

At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring team culture - where you can collaborate from other talented and passionate people across departments, regions and divisions. Join us and Influence Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.