Specialist, Customer Care

2 days ago

Cairo, Egypt Mrsool Full time

**Who** Are We❓** Welcome to the world of Mrsool Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store. What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are. Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button. **The Job in a Nutshell** As a Buyer Care Specialist, your interact with our customers to answer their inquries provide information about the service handle dissatisfied customers and retain them. in short.you're responsibile for delivering the best experience whenever customer contact us **What**You** Will Do** - Manage customer conversations across all our support channels (mainly chat or tickets) - Answer customer inquiries in an empathetic way. - Proactively take steps to enhance the customer experience (this requires you to call the customer occasionally). - Evaluate our customer support processes, devise improvements, and measure results. - Report on key customer service metrics and identify noteworthy trends. - Meet Service Level Agreements (SLAs) to ensure quick support. Meet customer satisfaction score to ensure customer loyalty. **Requirements**: **What Are We Looking For❓**: - Minimum 1 year of experience in Customer care, service, or operations. - Ability to solve problems, conflicts, and escalate tactfully - Ability to multitask, manage time, and prioritize - Strong typing skills with a focus on speed and accuracy - Proven track record of delighting customers with their expectations - Basic understanding of Excel. - Willingness to work on rotational shifts (24/7) - Able to work during weekends and public holidays. - Bachelor’s degree is a must. **Benefits** **What We Offer You❗**: - Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility. Whether you prefer remote, in-office, or hybrid work arrangements, we accommodate your needs - provided this setup aligns with business needs. - Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles. - Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment. - Autonomy and Mentorship: You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth. - Working Hours: 5 days a week, 8 working hours and 1 hour lunch break.

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