English Language Program Assistant

4 days ago

القاهرة, Egypt Amideast, Inc. Full time

**COMPANY DESCRIPTION**

The Program Assistant will interface with the students in public and sponsored programs by conducting placement tests, processing students’ data base, handle students’ quires and complaints.

**RESPONSIBILITES**
- Conduct and correct placement tests and place (walk ins and corporate) in their test takers levels on PRO-CLASS
- Conduct placement tests in the office and outside the office as needed
- Create certificates and grade reports
- Create and share public course schedule
- Ensure accurate data are entered and maintained for public, closed and test prep classes on PRO-CLASS
- Ensure that customer surveys are conducted regularly, and feedback is shared with teachers and management
- Collect and analyze training program data monthly (quantitative and qualitative) and make recommendations to Education Manager
- Ensure that certificates are created for the walk-ins and corporate students
- Handle OSP, grade reports, and certificate as required
- Coordinate with English Language Program Manager and Associate Manager as needed on teachers’ issues
- Maintain trainers/instructors’ database
- Conduct evaluations for sponsored programs and grants
- Help contact clients for different purposes
- Liaison with clients regarding complaints and requests
- Reports clients’ complaints to the EL Lead
- Work shifts is needed as mentioned below
- Occasional weekends (25%) - Week end to be Thursday and Friday, s/he needs to be onsite Saturday (flexible shift)
- Occasional Evenings (25%) - from 1 to 2 days per week
- Occasional Travel (10%) Once a month

**QUALIFICATIONS**

**_ Required: _**
- Ability to recognize and fulfill the clients’ needs
- Bachelor’s degree in any relevant field
- Very good English language verbal & written skills
- Proficient user of MS Word and Excel
- Ideally, 1+ years of experience in customer service and/ or English program logistics

**_ Preferred:_**
- Excellent customer service skills
- Attention to detail
- Organizational and problem-solving skills
- Ability to handle multiple tasks at one time
- TOEIC score of minimum 600 or equivalent
- The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.

  • English Language and Training Programs

    1 week ago

    القاهرة, Egypt Amideast, Inc. Full time

    **COMPANY DESCRIPTION** The English Language and Training Programs Manager is responsible for overseeing the education portfolio of the Amideast/Egypt office, which includes English language and professional training offerings for grant-funded and contract programs, as well as fee-for-service courses. This role involves managing client relationships,...

  • Arabic Language Trainer

    4 days ago

    القاهرة, Egypt Executive Language Training Full time

    **Company: Executive Language Training (ELT)** **About Executive Language Training (ELT)**: **Executive Language Training (ELT) is a premier language service provider based in the United States, specializing in delivering customized language training to multinational corporations worldwide. We aim to empower professionals with the language skills necessary...

  • English Instructors

    1 week ago

    القاهرة, Egypt Egyptian English Language School Full time

    English instructors needed! We are seeking qualified English teachers to instruct online courses. **Requirements**: Excellent internet connection. proficiency in English. Very Good in a second language (Spanish, French, German, or Italian) at an advanced level. Rate: 150 EGP per hour Contact number: +201080244864 نوع الوظيفة: دوام...

  • English Language Teacher

    2 weeks ago

    القاهرة, Egypt Filo edTech Full time

    **Company Description** Filo is the world’s leading live instant tutoring app, connecting students with expert tutors in under 60 seconds for 1-1 interactive video sessions. With a presence in over 15 countries, Filo operates 24/7 to provide immediate assistance to students. Currently, Filo boasts a community of over 50,000 tutors, making it the largest...

  • Program Specialist

    4 days ago

    القاهرة, Egypt Coptic Orphans Full time

    **Program Specialist** **Purpose of the Job** This position aims to provide technical, logístical, and administrative support and coordination to aid the implementation of developmental programs and/or projects of Coptic Orphans. The incumbent facilitates, coordinates, and organizes project activities as necessary, and supports the Program/Project Manager...

  • Personal Assistant

    2 weeks ago

    القاهرة الجديدة, Egypt Migrate world Full time

    We are seeking a talented and highly motivated CEO Personal Assistant who will be aligned with our professional services organization and has a demonstrated ability to provide top-notch operational and administrative support to our CEO. **Responsibilities** - Manage the CEO's calendar and schedule meetings and appointments in a way that maximizes their time...

  • English Language Teacher

    1 week ago

    القاهرة, Egypt GEMS International School CairoEgypt Full time

    **Salary**: undisclosed **Job type**: Full Time, Fixed Term 31 March 2025 **Job overview**: GEMS International School Cairo We are very excited and pleased to officially open GEMS International School Cairo. Located in Rehab 2, and under the renowned GEMS international network, we are thrilled to finally open the doors of our purpose-built, high tech,...

  • English Language Teacher

    6 days ago

    القاهرة, Egypt GEMS International School CairoEgypt Full time

    **Salary**: undisclosed **Job type**: Full Time, Fixed Term 30 November 2024 **Job overview**: GEMS International School Cairo We are very excited and pleased to officially open GEMS International School Cairo. Located in Rehab 2, and under the renowned GEMS international network, we are thrilled to finally open the doors of our purpose-built, high...

  • Exchange Program Specialist(Egypt)

    2 weeks ago

    القاهرة, Egypt Amideast, Inc. Full time

    **COMPANY DESCRIPTION** The Program Specialist will support the Scholarship and Exchange Department in the administration of various grants and service for a fee program. S/he will provide scholarship assistance as well as conduct day-to-day activities within the department, most importantly certification service, and provide up-to-date information about...

  • Field Program Coordinator

    2 weeks ago

    محافظة القاهرة, Egypt IQVIA Full time

    Position Overview Key responsibilities Providing primarily face-to-face coaching meetings for enrolled patients supported under the program for critical diseases such as cancer and multiple sclerosis. Patients’ meetings could be outside Cairo in different Egypt governorates. Contacts and performs initial meetings with patients who are eligible for health...