Marketing Offer

**Votre rôle**:
You will contribute to designing, developing and managing the Business Talk and Contact Center Access products in collaboration with other product managers.

The strategic objective is to meet the evolving needs of our customers and keep pour products relevant to them to sustain our competitiveness and strong EBITDA contribution. Voice is at the heart of the Employee and Customer eXperience transformation and we develop our voice products around 4 major pillars:

- we expand our voice service coverage, namely local voice services (EX transformation) and 2-way voice (CX transformation)
- we are Cloud ready and flexible, namely we integrate major Collaboration and Contact Center providers to Orange voice network and IT environment, in various business models: co-sell, Bring Your Own Carrier, or packaged
- we deliver an outstanding customer experience with best in class digital journey, simplifying and automating business processes, and a high voice Quality of Service
- we are Data and AI driven to differentiate our customer experience

In addition, to be more successful and expand our addressable market, we intend to adapt our products to cater to Indirect Channels beyond the current Direct Enterprise model.

You may be involved in any of these activities, with your scope of activities and responsibilities evolving over time in the team.

You will also support both pre-sales and post-sales customer activities, bringing product expertise as necessary

**Votre profil**:

- English and French fluent.
- Good knowledge of the Telecommunications industry in a B2B and international environment: main players, disruptive technologies
- Prior experience in product management or technical product development role requiring business acumen.
- Expert knowledge on voice network services: SIP trunking, carrier interconnect models, voice telecom regulations and obligations (number portability, emergency services, etc).
- Demonstrated financial experience that can be applied to a P&L role, including but not limited to business case creation.
- International experience
- Experience working in project mode (steering and contributing)
- Agile product development experience is an advantage.
- Leadership capabilities, well organized, detail and customer oriented, results driven.
- Autonomy, organization, team spirit, transversal work
- Listening skills and ability to mobilize
- Rigor, strong ability to analyze, organize, and prioritize.
- Open-mindedness, versatility, adaptability
- Excellent communication and presentation skills.
- Ability and willingness to work in an international and multicultural environment.
- Proven track record in working transversally across functions (Sales, Sourcing, Engineering, Operations, Legal & Regulatory).
- Taste for innovation and its transformation into business

**Le plus de l'offre**:

- Based on data from corporate strategy, sales channels, Communication Services business line orientations, market and supplier data and customer studies, you define the evolution of the content of the offer and its market positioning.
- You carry out a market and economic studies, in-depth regulatory and carrier partner assessments, identifying an optimal business model to expand our service coverage in a selected geography, and propose business case.
- You define the digital customer journey to achieve an outstanding customer experience.
- You define the product roadmap and manage its implementation, alongside a project manager (TTM project) by driving the relevant stakeholders ensuring that you:

- Meet the expectations of sales channels and customers,
- Meet expected revenue and margin targets
- Develop differentiation from other market players
- You deliver the necessary product collaterals to support sales and operational support: customer presentation, tariff sheet, service availability matrix, customer journey, user guide, etc
- You interact with carrier partner providers (examples: Bandwidth, BICS) and contribute to managing the relationship.
- You ensure the competitive intelligence of major players, traditional carriers (e.g. Colt, Tata Communications, etc.) but also newer entrants (e.g. Pure IP) disrupting the market.
- You make forecasts and analyze financial and operational performance, and determine corrective actions to implement to achieve objectives. In particular, you are responsible for the profitability of the offer and work every day to improve it.
- You will work with internal collaborators (stakeholders in the production chain) and external partners whose actions you will ensure consistency with your product strategy.
- You contribute to the sales support provided by the business development teams within the sales zones and channels.
- You contribute to the optimization of pre-sales processes, the improvement of sales support tools as well as customer events with the Operational Marketing team.
- You contribute with the rest of the team to marketing workshops and market m