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Field Support Engineer

1 hour ago

القاهرة, Egypt Kone Full time

Remote and site support services for Front Lines and Supply Operations
- Provide remote or on-site technical support for installation issues
- Provide support also in digital, APF, software and BIM related issues

Ride comfort
- Provide technical support to ensure customer specification requirements

Product development - applicable for global Field Support roles only
- Product development matrix audit points
- Piloting and implementing new product and solution

Method and tools development - applicable for global roles
- Installation method development
- Trouble shooting tools development

Training:

- Train local Trainers/employees during site visits and/or deliver scheduled training sessions
- Co-operate with and provide expertise to global and local training centers in training courses

Quality:

- Create quality reports after site visits and list issues which require corrective actions
- List all helpdesk issues and forward corrective actions according to KONE process requirements.
- Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements

Safety
- Be aware and operate within KONE safety requirements
- Ensure each installation follows the global processes and guidelines
- Follow the safety procedures and rules of customers, partners and KONE.
- Report safety concerns
- Stop installation or lift operations if safety violation or hazards are detected

Team leadership (in case Experienced Technical Field Support Engineer is assigned as team leader):
People leadership
- People management e.g. setting targets, conducting PDP’s and IDP’s for team members together with Technical Field Support Manager
- Drive competence development in the team, inform Technical Field Support Manager about any skill gaps in the team
- Facilitate information sharing and creates collaborative working environment

Daily Operations
- Allocate daily work together with Technical Field Support Manager
- Monitor and lead the performance and KPI/SLA adherence of the team
- Review daily priorities in the team and take appropriate action to ensure results are achieved
- Support continuous development of TFS together with Technical Field Support Manager

**Requirements**:

- Bachelor’s degree from related engineering majors (preferably Mechanical or Electrical Engineering)
- 2 - 5 years of experience in the field or related area of engineering within the elevator sector
- Excellent command of English Language
- Strong and proactive communication skills,
- Ability to focus on details & results with a mindset of customer needs
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _