Sr. Field Service Engineer

REF:
- JOHNCRANEEMEA02679- DIVISION:
- John Crane- JOB FUNCTION:
- After Sales Service RepairAbout Us

Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.

John Crane is part of Smiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day - making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.
- Connect with us on LinkedIn: John Crane: LinkedIn**Job Description**:

- To provide customer site and internal service and commercial support to the existing JC client base, target clients and the external sales team through consistently high level of mechanical expertise, highly responsive feedback, and outstanding level of client service.Duties & Responsibilities

**Responsibilities**:

- Provision of onsite service support to customers in terms of installation, trouble shooting and decommissioning / commissioning of John Crane products and attending emergency service jobs.
- Produce comprehensive seal observation/inspection reports with analysis and recommendations.
- Provide strong technical and service support to all customer sites.
- Assist end users during project commissioning.
- Design and implement cost-effcetive equipment modifications to help imporve safety and reliability.
- Manage the John Crane Egypt workshop activities. Repairing mechanical seals in workshop and on site.
- Maintaining comprehensive documentation of service orders.
- Measurements, site surveys and maintain schedule of installations.
- Ensure all activities in John Crane Egypt service center fully comply with the local and company health and safety requirements.
- Analyze, train and monitor the workforce for special processes inlcuding lapping lapping/spray coating/assemby and dismantling seals or cartridges.
- Work closely with stake holders and local team.
- Discuss and solve complex problems with manufacturing departments, subcontractors, suppliers and customers.
- Support sales team to maintain and increase JC market share with key end users and develop territory market.
- Product assessment to enable commercial staff to quote.
- Assist end users during shut down. Service/support ongoing refurbishment contracts with end users.
- Establish good relationship with end users.

The Individual

**Skills and Experience**:

- University degree in Mechanical Engineering or similar field.
- 6+ years of professional experience in engineering and field service of mechanical seals, experience working in refinery rotating equipment/maintenance.
- Experience of working in a multinational and multicultural environment
- Proven track record in project execution and people management
- Extensive knowledge rotating equipment and ability to carry out Failure and Root Cause analyses.
- Strong Commercial and Technical Skills
- Excellent communication and presentation skills and proficient in all these languages are mandatory: English & Arabic
- Confident and able to deal with very challenging situations in a calm and credible manner.
- Adaptable, flexible and appreciative of an array of cultures and customs.
- Team player and willing to travel.
- Ability to work in a matrix organization and influence key stakeholders within various disciplines.
- Ability to present to and consult with mid and senior level management on business trends with a view to developing new products and services

**Diversity & Inclusion**:
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
- At no time during the hiring process will John Crane, Smiths Group nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing.