Engineer, Integration Support

2 weeks ago

القاهرة, Egypt Mrsool Full time

**The Job in a Nutshell**

As an Integration Support Engineer, your main responsibility will be to solve integration support problems and make sure that store partners can smoothly integrate with Mrsool in a complex technological environment. You will be responsible for providing L0 support required by the internal stakeholders and store partners, for any integration related issues.

Your role will involve working with different teams, troubleshooting integration issues, and using your technical knowledge to ensure that system integrations are successful and efficient.

**What You Will Do**
- Analyze and troubleshoot integration problems, ensuring timely resolution.
- Provide on-call support as needed to address critical integration issues.
- Provide guidance and technical expertise to resolve complex integration challenges.
- Design, implement, and maintain integration processes and workflows.
- Oversee the testing and validation of integration solutions.
- Develop and maintain comprehensive documentation for integration processes and procedures.
- Create knowledge base articles and training materials for support engineers.
- Work closely with development teams, account managers, content team, store partners and other stakeholders to understand and provide integration support.
- Collaborate with store partners for UAT and support to onboard.
- Identify opportunities for process improvement and optimization in the integration workflow.
- Stay current with industry best practices and emerging technologies related to integration.
- Effectively communicate technical information to both technical and non-technical stakeholders.
- Provide regular updates on the status of integration projects and support issues.

**Requirements**:
**What Are We Looking For❓**
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in integration support or a related role.
- In-depth knowledge of integration technologies, APIs, and data exchange protocols.
- Basic expertise in Ruby On Rails
- Excellent troubleshooting and problem-solving skills.
- Familiarity with enterprise software and systems architecture.

**Who Will Excel❓**
- Experience with integration platforms and middleware.
- Strong leadership and team management skills.
- Project management skills and experience.
- Strong understanding of security protocols and best practices in integration

**Benefits**

**What We Offer You❗**
- **Inclusive and Diverse Environment**:We foster an inclusive and diverse workplace that values innovation and provides flexibility. Whether you prefer remote, in-office, or hybrid work arrangements, we accommodate your needs.
- **Competitive Compensation**:Our compensation packages are competitive and include potential share options for certain roles.
- **Personal Growth and Development**: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
- **Autonomy and Mentorship**:You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.

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