Workshop Manager

**Job Information**:
Number of Positions

**1**
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Business Line

**Automotive**
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Function

**Workshop**
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City

**Maadi**
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State/Province

**Cairo**
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Country

**Egypt**
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Zip/Postal Code

**11311**
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- Set objectives and provide clear guidelines to the team for carrying out daily service in workshop areas, as well as driving continuous improvements to the functions.
- Monitor approved departmental policies, processes, procedures, and instructions to be implemented by subordinates so that work is carried out in a controlled manner.
- Manage the Workshop area's resources (personnel, workstations, etc.), coordinate planning tasks, analyzing reporting deviations in work performance, delivery times, and billing in order to guarantee the scope, prices, and terms agreed to with the customer in the Job Order.
- Cascade the monthly commercially and operationally targets among the workshop staff and implement deductions of damages and losses done by workshop staff from workshop turnover rate.
- Determine the required machines, supplies and tools to be purchased that ensure smooth delivery of provided services in workshop area as per approved budget.
- Review and assign daily workshop tasks to team leaders and follow up on tasks accomplishments in an efficient manner according to the Service core processed standards.
- Manage interventions that may require both vehicles body work and Electromechanical work in collaboration with the Body and Paint Workshop Manager.
- Oversee the operational management of warranty cases with warranty coordinator so as to ensure that the case is well handled and communicate technical support in case of a warranty or a problem that is difficult to solve.
- Ensure the vehicle is diagnosed and repaired efficiently and in a professional manner according to the Service core processed standards.
- Provide necessary information regarding customers’ vehicles answer customer inquiries in alignment with related departments.
- Coordinate with the reception area for handling customer complaints if needed, through ensuring that the customer’s problems have been solved and that customer inconvenience complaints are dealt fairly and quickly.
- Review the performance of Functional Control Test with the final control on the customer’s vehicle to verify that all the requested work by the customer has been done correctly.
- Accountable for safety of customers’ vehicles, workstation tools and equipment. Control the consumption of materials used in inspection and maintenance interventions.
- Ensure that all tools and equipment used in the workshop are correctly identified, stored and accessible for the personnel, in correct maintenance and use conditions, and that their calibration certificates are available, where applicable.
- Ensure quality controls and suitable testing methods and resources, following to the Service core processed instructions.
- Recruit, coach, and appraise team to ensure they are operating to their full potential and ensure that team members are in line with organizational requirements.
- Maintain a high level of motivation and morale in the team, as well as ensure staff development, in order to achieve a high level of employee satisfaction, and thus high performance and productivity.
- Ensure conservation, order and cleanliness of their workplace and of the installations and equipment of the Electromechanical workshop.
- Ensure that work in workshop area is in compliance with the current Health & Safety and Environment regulations.

**Requirements**:

- Bachelor degree of Mechanical Engineering, or any equivalent degree.
- Valid driver’s license holder.
- 6-8 experience in-service operation in a reputable dealership of which 2 years should be in a Managerial capacity.
- Proven experience in conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Extensive Knowledge of mechanical issues, warranties, service and general repairs.
- Ability to communicate with mechanics, customers, and management.
- Solid analytical, communication and inter-personal skills with administrative competence vital for this role.
- Advanced understanding of automotive technology and the automotive industry.