Supervisor, Service Management Assurance

2 days ago

مصر, Egypt اورنچ مصر Full time

About the job Supervisor, Service Management Assurance

**Purpose of the job**

Provide Architecture Solutions, implementing, administering & customizing Service management assurance business solutions needed to automate all processes and activities for all departments across Orange Egypt.

**Duties and responsibilities**
- Develop technical solutions and systems (HW&SW) for Service management department to insure compliancy with ITIL v3 standards & document them in addition to creation of operation support solutions architecture to fulfill the special needs of different users of Service manager tool including Technology, CS, Commercial and HR users.
- Create, design and implement new solutions and innovations to automate different process including Change management, Request management, Configuration management, Incident management and SLM management(to reflect the performance of Technology teams in solving technical problems affecting subscribers).
- Design and implement the integrations between HP Service manager and other OSS/ NMS tools including OMU, NNM, BAC and OMCs to avail automatic Trouble ticketing and fault management notifications and alerts to comply with Orange standards.
- Automate different request forms used internally in Orange to limit paper work usage and reduce related OPEX costs.
- Support OSS administrators in troubleshooting of complex technical issues.
- Implement service management systems.

a) Installation/setup of systems.

b) Pilot operation of installed systems.
- Administrate all service management systems.

a) Managing information systems user rights.

b) Managing information systems shared resources.

c) Providing specific information systems reports.
- Responsible for service management systems deployments:
a) Documentation of system operation (manuals, tutorials).

b) Documentation of system aspects (maps, specifications.. Etc).

c) Training of system operators.

e) Manage to solve technical problems and coordinate within in orange & with external suppliers as well

f) Responsible for the availability of SMA tools on 24/7, 24/5 and 8/5 basis.
- Handle SM notifications solution (Tel alert) development, operations and support.
- Responsible for UCMDB solutions architecture and implementation to fulfill the needs of technology teams in terms of processes automation and workflow management.
- Handle solution architecture and administration of reporting and analysis solutions (Business Object) needed by all Orange departments.

**Job specification**

Education
- Bachelor of Telecommunication Engineering or Computer Engineering

Experience
- Minimum 5 years of experience in telecommunication field, 3 of which in (System Integration & Network Management field, & operating systems and Database administration) including 1 year experience in HP Service manager solution development and deployment

Skills and abilities
- Fluent English both spoken and written.
- Excellent computer skills.
- Good communication skills.
- Ability to develop accurate reports.
- Good Reporting and organization skills.
- Good presentation skills.
- Very good in MS-SQL.
- Good Linux Redhat, Unix or HP-Unix fundamentals.
- Good SNMP protocol Knowledge.
- Web developing or ASP Knowledge is Value added

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