Tx SOC Tech Sr. Specialist

9 hours ago


القاهرة, Egypt Vodafone Full time

**TX SOC Tech Sr. Specialist**:
**Responsibilities**:

- Provide strong support in the TX access and BH area at all technical levels of operation
- Ensure proper and timely handling of individual/global complaints related to Transmission area
- Responsibility of Initiating actions to improve the quality, availability and measurement of the area.
- Provide troubleshooting, analysis & problem solution for critical situations
- 24x7 TX SOC support On Call for 1st line team in Transmission network emergencies reported by internal customers, to fix critical problems.
- Health check TX nodes to Ensure highest network quality, availability and resilience through development and implementation of enhancement projects and work streams
- Provide Transmission’s technical support to internal & external customers, & ensure their satisfaction.
- Follow-up with TE in Transmission incidents.
- Follow-up & prepare TE Transmission network planned activities to ensure fault free operation during different activity phases, coping with O&M quality standards & procedures
- Follow the Transmission, the Change Management teams and the Service Management processes/SLA.
- Follow the escalation & reporting procedure in due time.
- Report Transmission’s network problems in time with clear information to management for proper decision making
- Report performance against agreed plans & KPIs.
- Attend all assigned Trainings, Sessions or workshops.

**Qualifications**:

- Good Microwave and IP knowledge with a strong background in Microwave system
- Minimum 3 years of experience in relevant field
- CCNA knowledge is a must.
- Good knowledge of MW nodes includes E-band: Ericsson, Huawei and SAIE or equivalent.
- Good knowledge of BH nodes: HU or equivalent
- Good understanding for the GSM/3G/4G network.
- Python Programming knowledge is a plus
- Automation & scripting Tools developing experience is a plus
- Good Communication Skills



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