Customer Support Executive

7 days ago


مصر, Egypt Dubizzle MENA Full time

OLX Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.

As part of EMPG, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Customer Support Executive you will help the users with their concerns, inquires and suggestions, make sure to deliver the company point of view to their clients and deliver the voice of the customers to the company management.

Directly responsible of the overall website image, Refine the content quality, enhance the user experience and build user trust which directly help the company with the user Retention & different services renewal.

**In this role, you will**:

- Generating sales leads that develop into new customers
- Improve customer service experience and help create engaged customers
- Take ownership of customers issues and follow problems through to resolution
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Maintain an orderly workflow according to priorities
- Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution.

**Requirements**:

- At least 2-3 years of experience in a Customer Support or Live chat support role.
- Experience using help desk software and remote support tools
- Language expertise (read, write, understand) Arabic
- Very good command of English language
- Knowledge of company products, work flow & services. (Zendesk, Fresh desk,...Etc)
- Proficiency with computers and strong typing skills.
- Strong problem-solving and troubleshooting skills.
- Passion for ensuring a world class user support experience
- Quick learner and adaptable to learn new processes, concepts, and skills
- Excellent communication skills.
- Good multitasking skills.
- Strong organization skills
- Skilled problem-solver and muti-tasker

**Benefits**
- A fast paced, high performing team.
- Comprehensive Health Insurance
- Life Insurance
- Rewards & Recognitions
- Learning & Development opportunities

olxegypt



  • مصر, Egypt Mapshore Consultants LLP Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...


  • مصر, Egypt Absolute Data Services Full time

    **About the company** Absolute Data Service is a data center that works under Foodhub, to provide the best customer experience and fastest response to Foodhub clients across multiple countries and help Foodhub clients in growing their business. **Roles & Responsibility** Build solid business relations with your clients Ensure solving any client...


  • مصر, Egypt Nestle Full time

    **Position Snapshot** Location: Cairo, Egypt Company: Nestlé Egypt Full-time **Position Summary** Responsible to stay constantly engaged with Starbucks Branded Solutions clients and Alshaya brand clients, as guardian of brand standards in execution, control, quality, presentation, and overall Starbucks brand representation. Create value so as to...


  • مصر, Egypt RemotePass Full time

    We are a UAE-based startup working remotely from all over the world. Our team is diversified and spread across 20+ different countries. We aspire to become a leading remote work enabler that simplifies access to world-class talents. We believe that anyone should be able to work anytime, anywhere. We are Backed by world-class regional & international...

  • Customer Support

    7 days ago


    مصر, Egypt El Maaly Egypt Full time

    Hiring for a big consultant company in Cairo: Portal Customer Support +2 years of #experience B2English fluency level

  • Customer Support

    5 days ago


    مصر, Egypt career community Full time

    A multinational company is hiring customer support specialists for an English account (calls and chat) **Requirements**: - High English level - customer service experience preferable - available to start as soon as possible **Benefits**: - Salary starts from 4K up to 6K net - Paid training - Social and medical insurance -...


  • مصر, Egypt Dsquares Full time

    Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive...

  • Operations Support

    2 weeks ago


    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Operations Support (Customer Experience Continuous Improvement Specialist) (Team leader level) (BPO) **Job Description**: Position in family will impact accountabilities such that Associate levels may complete some tasks under guidance and may have responsibility for less complex tasks....


  • مصر, Egypt CEQUENS Full time

    CEQUENS is a leading provider of cloud communication solutions, and we are currently seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the primary point of contact for our customers, assisting them with any inquiries, technical issues, or concerns they may have. **Responsibilities**: - Provide timely and...


  • مصر, Egypt CEQUENS Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities** - Act as Single Point of Contact to...