Part-time Customer Service Advisor

5 days ago

محافظة الإسماعيلية, Egypt GreenAcres Group Full time

**Hours per week**:20hrs per week, over a flexible working contract (includes weekends)

**Job Type**:Part-time position

**Location**:This role is based at Eternal Gardens, A20 Sidcup By-Pass, London, BR7 6RR

Our business

We are the leading cemetery and ceremonial service provider in the UK. We promise to provide a personalised service in a unique and caring environment for all our families and we are looking for exceptional people to join our team.

Job opportunity

It’s all about delivering excellent customer service. If you’re looking for a role that will offer you variety, the opportunity to meet people, and an amazing location to work in, we’ve got the job for you. As a Customer Service Advisor in our business, you will be involved in delivering the highest standard of customer service, and reflect the Eternal Gardens brand experience always, engaging with our families, Funeral Directors and Arrangers, making them feel welcome, with your compassion and care.

Skills and qualifications

To be part of a successful team in this varied role, you’ll need to have:

- The highest standard of customer care and the ability to find ways to improve a customer’s experience
- The ability to work with a variety of people, Customers, Funeral Directors, Suppliers and our team
- High standards of presentation and an eye for detail when delivering our hospitality
- Genuine enthusiasm, sensitivity and compassion for working with people during a very difficult time
- Constantly striving to achieve targets through effectively helping customers, meeting their needs fully and exceeding their expectations
- The ability to record all financial and non-financial information quickly and accurately - right first time
- Take responsibility for a number of administration duties to including the raising of purchase orders
- Ensuring all company procedures regarding H&S, security and welfare are maintained at all times
- Work well under pressure and a strong team player
- A flexible and can-do attitude

You will be notified in writing of the next stage in the recruitment process, and we will also tell you the details of what to expect at the interview.

**Requirements**:

- Compliance Eligibility to Work in the UK_. Having a criminal record will not necessarily prevent you from working at GreenAcres. In reaching a decision we will take into account; the nature of the work, the circumstances and background of the offence(s) and time elapsed.

**_Eternal Gardens appoints on merit._

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