Call Center Manager
5 days ago
**Company name**
USA Vaping
**Company description**
We are a company dedicated to marketing and positioning of different brands.
**Company Industry**
Retail & Wholesale
**Sub Industry**
Wholesale
**Job Title**
Manager Call center
**Working Schedule**
Sun - Thu **or** Tue - Sat (Hours may vary)
Full time only
We are looking for a very experienced and skilled REMOTE Call Center Manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must have excellent customer service and communication skills. The goal is to do everything possible to attain goals and achieve great results for our company.
**Responsabilities**
- Develop objectives for the call center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve ordering, telephone handling and other procedures
- Escalate interactions when necessary and appropriate.
- Provide feedback.
**Requirements**:
- Advanced Bilingual skills (advanced english is a must, speaking and writing).
- Experience in customer service is required
- Solid understanding of reporting and budgeting procedures
- Excellent organizational and leadership skills with a problem-solving ability
- High Speed Internet required.
- Dedicated workspace.
- Able to navigate and use a computer.
- Computer Skills
- Proactive and good time management.
- Management skills.
- Full time only.
Pay: E£12,360.00 - E£21,639.00 per month
**Experience**:
- Manager: 1 year (required)
**Language**:
- Andvance English (required)
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