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Customer Support Supervisor
2 weeks ago
Egypt, Cairo
- Office
- Shift work
- Middle
- We are seeking a dynamic and experienced Customer Support Supervisor to join our team in Egypt, focusing on serving the MENA region. In this role, you will lead a team of support representatives, ensuring exceptional customer service delivery and maintaining high standards of customer satisfaction.
**Responsibilities**:
- Helping and solving appeals of users
- Control the quality of the work of the staff of the Contact Center
- Translation of texts;
Training and hiring new agents;
- Supervise and monitor the activities of contact center operators;
- Control the compliance of contact center operators with production discipline;
- Prepare reports on the quality of work performed by contact center operators;
- Answering questions from staff and providing guidance and feedback
- Devise ways to optimize procedures and keep staff motivated
**Qualifications**:
- Developed communication skills;
- Competent verbal and written communication.
- Fluent in Arabic and Knowledge of English (B2 minimum);
- PC knowledge at the confident user level;
- Ability to work with large amounts of information, multi-tasking;
- Organizational skills;
- Management skills;
- Friendliness, tactfulness, and resistance to stress;
- Assiduity, patience;
- Work experience in a similar position;
- Willingness to travel.
**Conditions & Benefits**:
- Initial training
- Shift work 5/2 shift work/rotation (morning, daytime. night time)
- Stable salary
- Unlimited opportunities for professional and career growth, regular external and internal training from our partners
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
- We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 14 calendar days from the date it was received.- If your experience meets the requirements of our company, we will contact you. If you receive no feedback it means that currently there are no suitable vacancies for you.
