National L&d Manager

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**About the Role**

We are seeking a highly capable and motivated **L&D Manager **to lead and support learning programs and development strategies for the business through effective coordination with the Regional Learning & Development Manager and HR Business Partners. Focus on the development and maintenance of the IKEA training plan and individual development plans to secure excellence in business competency.

**Job Summary**

**The L&D Manager is responsible **to create and execute learning strategies and programs and evaluate individual and organizational development needs. Implement various learning methods and design/deliver e-learning courses, workshops, and other trainings.

**Job Duties**
- Facilitate all orientation programmes for new co-workers and HR specific updates
- Train, develop, coach and mentor all co-workers in accordance with the IKEA culture
- Create and coordinate Induction plans for the new managers starting in the business Be the champion for technical and behavioural skills development
- Effectively manage all business specific training requirements and ensure training is delivered to the required standard
- Lead the learning and development process in the store by working in a proactive way.
- Responsible for maintaining the co-workers knowledge on current training initiatives and trends via external networking (Inter-IKEA Systems B.V, toolbox) and the Al-Futtaim Training Centre.
- Design training programs in line with the development requirements for the co-workers in the store (customer service expectations, on the floor trainings sessions) across all co-workers including night shifts
- Incorporate the training programs in the Commercial calendar as per the activities happening in the store
- Work with the regional L&D manager to support the AFTC curriculum of courses
- Understand the ICSS results and suggest plans for improvement where necessary
- Spend time with the line managers on the shop floor to understand their needs in terms of people development as per the business requirements
- Organise team building activities to support the engagement of the co-workers and managers
- Provide feedback to managers on their effectiveness of delivering training and improving performance
- Maintain all administrative records relating to employee trainings (Training Matrix) and control all administration related to training for the store.
- Support the enrolment process for all IKEA Business College training.
- Coordinate with the AFTC enrolment of the co-workers and managers for trainings
- Maintain a good communication with the co-workers through Information boards and newsletters
- Support the managers with the performance management, contribute to develop performance improvement plans for the poor performers
- Get involved in the employee engagement survey and act as a champion in improving the results
- Support and coordinate all management and co-worker development plans
- Have a strategic eye for talent planning and communication with suggestions for the line managers in terms of succession plan

**About the Requirements**
- Minimum of 3 - 5 years L&D management experience, retail preferred
- Strong mediation and counselling skills
- Must have strategic, analytical and tactical abilities
- Experienced in project management & change management able to communicate effectively
- Solid Stakeholders management
- Ability to complete tasks efficiently, accurately, and in a timely manner
- Strong team player, with ability to take initiative and operate independently.
- Excellent verbal and written communication skills.