Senior Application Management Engineer

2 weeks ago

مصر, Egypt Giza Systems EG Full time

Follow-up with users and support staff on requests and incident tickets.
- Understand the technical architecture of our customer's solutions;
- Implement, optimize, test and release the data management scripts, hotfixes, system monitoring scripts on the customer's environment;
- Application monitoring: Monitor logs and systems. Manage exceptions engaging with our customer's Consultants and System Engineers;
- Overnight on-call support, in shifts, with other AMEs.
- Participate in regular customer service status meetings;
- Validate and keep the customer environments up-to-date (internally and customer).
- Work with team members to resolve complex incidents.
- Document known errors and workarounds.
- Identify and action escalations in line with defined policy
- Under general direction implement changes/solutions to meet customer needs within area of technical responsibility.
- Understand and escalate scope changes per change control process.
- Responsible for executing recovery actions.

**Personal Skills**:

- Strong customer empathy and customer focused;
- Team player, flexible and accurate;
- Innovative, team-oriented problem solver;
- Excellent interpersonal and communication skills (verbal and written);
- Excellent time and priority management skills;
- Ability to manage multiple competing priorities;
- Highly developed, process-oriented skills for troubleshooting, problem solving and problem resolution;
- Ability to isolate problems between hardware and software and provide information to appropriate development team(s);
- Excellent Verbal and written communication skills in English;

**Technical Skills**:

- Working experience on Linux Administration and Shell scripting; RHCSA certification is a plus
- Working experience on SQL
- Knowledge about Oracle Weblogic Server Administration
- Knowledge about virtualization using VMware
- Knowledge about Oracle Database Administration
- Preferred knowledge about Containerized environments and DevOps tools implementation and administration for example (Ansible, Dockers, Kubernetes, Jira)
- Preferred knowledge about Cloud/IaaS environments for example (MS Azure, Amazon WS, Google Cloud)
- Preferred ITIL foundation certified.
- Preferred knowledge about Automation and RPA

**Education**:
MS / BS degree in Computer Science, Engineering

**Job Details**:
Job Location

Cairo, Egypt

Company Industry

IT Services

Company Type

Employer (Private Sector)

Job Role

Engineering

Job Division

EBS
Technical

Career Level

Mid Career

Years of Experience

Min: 3 Max: 5

Degree

Bachelor's degree

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