Network Support Engineer

About NCR

NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Title: Network Support Engineer

Grade: 10

Location: Giza, Egypt

We are now looking for an experienced Ethernet switch software support engineer for our Enterprise Experience team. This individual will have a proven grasp of network engineering and Linux, who also can triage customer network issues, resolve customer problems and maintain phenomenal customer relationships. This highly technical Enterprise Technical Support Engineer will not only be providing critical support to our enterprise customers, they will also have the chance to create improvements and tools for Ethernet switch systems including Mellanox Spectrum, Cumulus Linux, SONIC, Mellanox Onyx, and potentially other Enterprise related network software.

What you'll be doing:

- Work with our Enterprise customers and internal users to improve the availability, reliability, and overall experience of working with our enterprise technologies
- Own and drive customer issues with Ethernet switches from inception to resolution
- Actively work with customers and develop internal relationships that use our's internal expertise
- Bring independent analysis, communication, and problem-solving to customer experience
- Collaborate with engineering to document, recreate and solve issues
- Author and incorporate technical solutions into our knowledge base
- Develop software tools to support Enterprise Service offerings including, but not limited to Ethernet Switch software systems such as Cumulus Linux, SONIC and Onyx
- Regular on call shifts - including weekends and holidays - will be required on a rotational basis, based on your schedule and availability

**Required Skills**:

- Networking knowledge - CCNP level knowledge
- Network fundamentals - IP subnetting, DHCP, DNS, ipv6, ARP, bridging, layer 1 troubleshooting, bonding with LACP
- L2 technologies - VLAN/802.1q trunking concepts, STP, MLAG
- L3 technologies - general routing - BGP, OSPF, route redistribution
- Overlay technologies - notably VxLAN is a plus
- Linux knowledge - RHCSA / LPIC-1 level knowledge
- Comfort with the bash command line
- Basic system administration skills - service manipulation, file(system) management, package management
- Debian/Ubuntu exposure a plus
- Proven problem solving / technical troubleshooting
- Professional communication fluency in English, both verbal and written
- 3+ Years of experience in the related roles

Preferred Skills:

- Background with Open Network products such as Mellanox switches, Cumulus Linux, Mellanox Onyx, or SONIC network operating systems
- Experience as a networking support escalation team member for large enterprise/service provider customers at a company that produces network devices such as switches and routers
- Linux and Networking Certifications such as CCONP, CCIE, RHCE
- Experience developing with C, and contributions to networking related open source projects such as Free Range Routing (FRR)

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.