Network Security Engineer

1 week ago

مصر, Egypt Orange Business Services Full time

**About the role**:
As our Security Support Engineer, your responsibilities will include but will not be limited to the following:

- resolve service incidents by troubleshooting & solving faults reported through Oceane ticketing system
- perform service changes by assessing risk and implementing requests reported through change management tools
- resolve service problems by performing RCA and designing action plans for unknown errors reported through: Problem Management Dashboard
- perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing it
- perform TAC (Technical Assistance Center) function and manage communication with their vendors in case of Problems, patches and maintenance
- maintain Security Solutions Configuration Management up to date by adding/modifying CI as implied by incident, change, & release processes
- manage both internal and external customer calls and provide them with regular updates as per support processes
- mentor new comers and security associate and provide them with guidance and technical advices
- perform SIPs actions managed by Senior Security Engineers and update the action plan of the SIP
- perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion

**About you**:
Must have:

- very good understanding of network security technologies (Checkpoint and Fortinet Firewalls, Bluecoat & Caches/Proxies, F5 LTM and WAF )
- good understanding of Cisco Routers and Switches
- knowledge of IT security technologies (TrendMicro, Symantec or McAfee Antivirus, WebWasher & URL Filtering)
- excellent understanding of IT & networking fundamentals
- excellent phone business communication & facilitation skills
- good understanding of IT security solutions (Managed Firewalls, Managed Proxies, Managed Antivirus, Managed Switches & Managed IDSs/IDPs)
- good understanding of ITIL incident & change management processes
- B.Sc. of computer, communication or electronics MIS
- at least 2 years of professional experience
- at least 2 years of IT/Network security support technical experience

nice to have:

- certification in CCNA, NSE, BCCPA, MCSA
- soft skills / business courses (Time management, facilitation skills, interpersonal skills... etc)

**Department**:
Customer Services & Operations

**Contract**:
Regular

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