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P&C Commercial Lines Claims Officer

2 weeks ago

القاهرة, Egypt AXA Egypt Full time

Ensuring fairness, effectiveness and promptness in allocated claims processing, complete documentation, and files as well as adherence to standards and procedures.
- Assessing the validity of claims according to product type and associated policy terms and conditions.
- Handle enquiries from policy holders and brokers and maintain excellent levels of customer service according to stipulated service level agreement.
- Ensuring effective follow-up on documents and data required to maintain accurate reserves and finalize outstanding claims within agreed TAT.
- Fully Responsible for certain accounts: contact with customer/ broker, claim investigation and settlement, and prepare for handling major claims.
- Responsible for monthly closing reports, run and update the reports' data to towards accuracy requirements.
- Prepare any data analysis duly required by various stakeholders.
- Submit regular dashboard with mandatory required KPIs of the Department.
- Responsible for coaching the junior claim officers in handling claims.
- Maintain full understanding of the company Guidelines and treaties.
- Identify and investigate claims for possible abuse and fraud.
- Comply with the company policy for the E-filing to meet the audit and compliance requirements.
- Keeping up to date with company’s standards, policies, procedures, and authority limits needed for the implementation of responsibilities.

**Skills**:
**Education / Certifications**:

- Bachelor’s degree in a relevant field
- 1-3Year of Experience

**Job Qualifications**:

- Excellent command of English spoken and written
- Ability to accurately create reports.
- Reliable and Trustworthy
- Ability to interact and manage strong relationships within and outside the company.
- Detail-oriented.
- Adaptability and flexibility to the changes and/or developments.
- Good organizational skills with the ability to work well under pressure.
- Proficient with Microsoft Office products, including Excel, Word, and Power Point.
- Eager to learn new technical techniques and tools.

**Soft Skills & Behavioral Competencies**:

- Good Communication Skills
- Basic Leadership skills
- Proactive skills

**Job Details**:

- Job Location
- Cairo, Egypt
- Job Role
- Accounting/Banking/Finance
- Employment Status
- Full time
- Employment Type
- Employee
- Career Level
- Entry Level
- Years of Experience
- Min: 0 Max: 4
- Residence Location
- Cairo, Egypt
- Nationality
- Egypt
- Degree
- Bachelor's degree