Account Manager

1 week ago

مصر, Egypt Cartlow Full time

**Account Manager - Third Party Operations**

**Position Overview**:
We are seeking a dynamic and driven individual to join our team as an Account Manager Third-Party Operations. In this role, you will be responsible for managing and nurturing relationships with our third-party partners and ensuring smooth operations and effective collaboration. You will play a vital role in optimizing processes, resolving issues, and maximizing the performance of our third-party accounts.

**Key Responsibilities**:
1- Account Management:

- Serve as the primary point of contact for our third-party partners, building and maintaining strong relationships.
- Understand the specific needs and objectives of each partner and proactively address their concerns.
- Collaborate with internal teams to align strategies, resources, and goals with the partners' expectations.

2- Operational Excellence:

- Monitor and manage the operational performance of third-party accounts, ensuring compliance with service level agreements (SLAs) and contractual obligations.
- Identify opportunities for process improvement and efficiency enhancement, implementing best practices to streamline operations.
- Coordinate with cross-functional teams to resolve operational issues and implement corrective actions promptly.

3- Performance Analysis and Reporting:

- Track and analyze key performance metrics, providing regular reports to internal stakeholders and third-party partners.
- Identify trends, patterns, and areas of improvement, making data-driven recommendations to enhance operational effectiveness.
- Collaborate with partners to establish performance benchmarks and goals, striving to exceed expectations.

4- Communication and Collaboration:

- Facilitate effective communication channels between internal teams and third-party partners, ensuring seamless information exchange.
- Conduct regular meetings, training, and workshops to foster strong relationships and align on objectives.
- Act as a liaison between the partners and internal departments, effectively conveying requirements and ensuring timely execution.

5- Relationship Development:

- Identify opportunities to expand and grow partnerships with existing third-party accounts.
- Conduct regular business reviews with partners, addressing challenges and exploring potential areas of collaboration.
- Stay updated on industry trends and competitor activities, providing insights and recommendations to maintain a competitive edge.

**Qualifications and Requirements**:

- Bachelor's degree in Business Administration, Operations Management, or a related field with 7 years work experience
- Proven experience in account management or operations management, preferably within a third-party or vendor management environment.
- Strong interpersonal and communication skills, with the ability to build and maintain relationships at various levels.
- Excellent problem-solving and analytical abilities, with a data-driven and detail-oriented approach
- Ability to work collaboratively across teams and departments to achieve common goals.

**Salary**: E£18,000.00 - E£22,000.00 per month

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Account Management: 5 years (preferred)
- 3rd Party: 3 years (preferred)

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