Call Center Manager

1 day ago

مصر, Egypt Nexfit Full time

About the job

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

An excellent call center manager must be an organized, reliable and results-driven professional.

They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements.

As a call center manager, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.
- Develop objectives for the call center’s day-to-day activities.
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Assume responsibility of budgeting and tracking expenses
- Coach and provide training to personnel to maintain high customer service standards.
- Monitor and improve ordering, telephone handling and other procedures.
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management.

**Requirements**:

- **Proven experience as call center manager or similar position**:

- **Experience in customer service / call center is a must.**:

- Knowledge of performance evaluation and customer service metrics
- Solid understanding of reporting and budgeting procedures
- Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
- Proficient in MS Office and call center equipment/software programs
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
- Positive and patient
- Bachelor's degree or equivalent; Higher degree in a relevant discipline will be appreciated.
- **Alexandria resident.**:

- **English proficiency is a must.**

**Job Types**: Contract, Full-time
Contract length: 12 months

**Salary**: E£15.00 - E£20.00 per month

Ability to commute/relocate:

- Alexandria: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Experience**:

- Call center management: 1 year (required)

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