Call Center Representative

10 hours ago

مصر, Egypt 00E1 - Grifols Egypt Plasma Der Full time

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

**JOB OBJECTIVE**
One sentence summary of the main objective of the job, the most important activities and the means and guidelines to obtain the objectives.
Call center associate is responsible to manage inbound calls from donors or public, responding to their questions, follow up on enquires, escalate calls or complaints as needed. He\she is responsible to perform outbound calls for generated leads (potential donors) received from different recruitment channels; digital and on ground campaigns and make every effort for conversion to actual donors in alignment with GEPD donation centers.

**ENVIRONMENT**
Internal and external interactions i.e.: with other departments/divisions, international scope, providers, customers )
Internal: Quality and Operations
External: Donors, Third party providers, and public.

**KEY RESPONSIBILITIES**
- Answer inbound calls received on GEPD hotline: Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that caller feel supported and valued.
- Managing large amounts of inbound and outbound calls in a timely manner.
- Identifying caller’s needs, clarify information, research every issue and providing solutions.
- Management and follow up donor complaints with the donation center.
- Identify and escalate issues to call center supervisor.
- Route calls to appropriate resources.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in received calls.
- Follow up donors calls where necessary.
- Complete call logs and reports.
- Building lasting relationships with donors and other related functions based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent donor service.
- Following call center “scripts” when handling different topics.
- Meet personal/team qualitative and quantitative targets.
- Follows the company policies, procedures and regulations.

**ACADEMIC EXPERIENCE REQUIRED**
- Bachelor ‘s Degree (or equivalent) in related fields.

**PROFESSIONAL EXPERIENCE REQUIRED**
Typically requires a minimum of 2 years of related experience in call center or customer service.

**COMPUTING SKILLS**

**PERSONAL SKILLS**
- Strong communication skills.
- Strong Interpersonal skills.
- Maintain a positive attitude focused on customer satisfaction.
- Critical thinking and problem solving.
- Analytical.
- Time management.

**LANGUAGES**
Written and spoken English and Arabic.

LI-LS1

**Location**:EMEA : Egypt : Egypt**:EGTOLIP - Tolip El Narges-New Cairo**

Learn more about Grifols

  • Call Center Representative

    6 days ago

    مصر, Egypt Etisal International Full time

    Are you passionate about delivering exceptional customer service? We're is seeking enthusiastic individuals to join our team as Call Center Representatives. As a key member of our customer service team, you will be the first point of contact for our valued customers, providing support, resolving inquiries, and ensuring a seamless...

  • Call Center Representative

    10 hours ago

    مصر, Egypt Go Partners Full time

    Call Center Specialist is needed for one of the biggest fintech companies in Egypt: Details: - University graduates Max A-age 27 - Experience in call center at least 1y - Excellent Up to Fluent English speakers - Salary: 10K gross + 1k Transportation allowance - Rotational shifts (No overnight shifts) - Location: #Maadi **Salary**: E£10,000.00 per...

  • English Call Center Representative

    2 weeks ago

    مصر, Egypt Sutherland Egypt Full time

    Sutherland (Cairo site) is hiring customer service representatives in Cairo - Highest Net salary in the market (9500 NET excluding KPIs + 1700 as KPIs). - Fully Paid training + granted KPIs within training - Granted KPIs for the first 3 months - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week - Transportation...

  • Call Center Representative

    10 hours ago

    مصر, Egypt Sutherland Egypt Full time

    Sutherland (Cairo site) is hiring customer service representatives in Cairo - Highest Net salary in the market (12,000 NET + KPIs + Night shift allowance). - Fully Paid training + granted KPIs within training - Granted KPIs for the first 3 months - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week - Transportation...

  • Call Center Agents

    6 days ago

    مصر, Egypt LEO Trading Agency Full time

    **Role Description**: This is a full-time on-site role for a Call Center Representative located in our 6th of October office. The Call Center Representative will be responsible for answering phone calls from customers, assisting with inquiries, resolving complaints or issues, and ensuring customer satisfaction. They will also need to maintain accurate call...

  • Call Center Representative

    10 hours ago

    مصر, Egypt iSchool Full time

    iSchool is an Egyptian EdTech platform providing the latest educational technology for young students, and part of Egypt’s Nahdet Misr Publishing Group, our students from 6 to 18 years old are learning to create careers in fields like computer science, coding, programming, software engineering, artificial intelligence and more. **Responsibilities** -...

  • Call Center Representative- Assiut

    1 week ago

    مصر, Egypt Orange Egypt Full time

    **About the role**: Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues. **About you** **Education:** -...

  • Contact Center Representative

    2 weeks ago

    مصر, Egypt Nawy Real Estate Full time

    Represent the company in a professional and a qualified manner. - Handle inbound calls for the company - Following up complicated customer calls when required. - Keep records of all incoming calls and inquires on the company’s database. - Identify customers’ needs and direct them to the concerned parties. - Conducting different surveys on customers’...

  • Marketing Assistant

    2 weeks ago

    مصر, Egypt REI Call Center Full time

    REI Call Center is hiring marketing assistants to join our team. Job responsibilities: - Gathering data on campaign success, often through collecting audience feedback - Create detailed and visually appealing graphs and present them to business decision-makers - Assisting with the setup, facilitation, and completion of marketing events - Overseeing the...

  • Fluent English Speakers

    1 week ago

    مصر, Egypt Sutherland Egypt Full time

    Sutherland (Cairo site) is hiring customer service representatives - Highest Net salary in the market. - Fully Paid training - Granted KPIs for the first 3 months - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week - Transportation provided 24/7 - Bonus and incentive plan above an associate's salary - 3,6 & 12 Months...