Medical Call Center Approval

1 day ago

مصر, Egypt NEXtCARE Health Full time

The main duty of a Medical Call Center Approval is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. -He is also responsible for giving phone approvals to our providers for eligible services. -The incumbent is also responsible to ensure that all calls are answered within predetermined timescales and are dealt with the highest standards of customer service. -The MCCA will also document details of telephone conversation and actions taken, in order to make further follow-ups and corrective action as required. -The MCCA will correspond with Call Center Supervisor and Call Center Manager accordingly and comply to provide a customer-oriented service at all times. *Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries. *Precertification for Phone approvals to our Providers. *Follow communication/update expectations with clients, in accordance with the NEXtCARE policies, scheme or agreed time frames set. *Answer inbound calls as well as assist customers who have specific inquiries *Build customer’s interest in the services and products offered by the company *Provide personalized customer service of the highest level *Update the existing database with changes and the status of each existing/prospective customer/member *Document details of telephone conversation and actions are taken. *Correspond with Call Center Supervisor and Call Center Manager and keep an open channel of communication. *Maintaining records and close-loop each call by completing the clerical duties which include faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments *Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.

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